advice FOR MOVING COMPANies

AGMC OFFERS AN OPEN MARKET LISTING AND BOOKING HELP SERVICE FOR INDEPENDENT MOVING COMPANIES TO SELL

THEIR SERVICES TO THE PUBLIC

HOW THE SERVICE WORKS

A Great Moving Crew (AGMC) offers an "Open Market Listing and Booking Help Service" to help customers book appointments with independent moving companies.  When a customer comes to this AGMC website or calls AGMC looking for a moving company, that customer can shop for a moving company from the list of the moving companies provided on this website's page titled "EUGENE MOVING COMPANIES".   Most of these moving companies are listed on that page with a summary description of the company and their phone number that customers could call directly.  But the companies that have signed up for AGMC's  booking-help service are listed with an explanation letting the customers know they have the option to call AGMC to set up appointments with those companies.  In this way, AGMC acts as an open market listing and booking-help serve for the Eugene area moving companies that have signed up with AGMC's booking help service. 

This works much like U-Haul's Movinghelp.com service, or like Expedia does for hotel, flight arrangements.  Expedia isn't Hyatt or American Airlines.  Expedia is only a listing and booking service that charges Hyatt and American Airlines a booking service fee when customers book appointments with American Airlines & Hyatt through the listing-&-booking service of Expedia.  It is important for moving companies that sign up with AGMC's booking service to be clear about this distinction, that they would not be getting job appointments set up as employees or subcontractors of AGMC, but rather as their own completely independent moving company that would be working directly for and hired by their moving customers, with AGMC acting only as an unaffiliated advertiser and booking-helper.  This means, when you get job appointments texts forwarded to your company through AGMC's services, you and your moving company would be taking full responsibility and liability for all aspects of those moving jobs, including for collecting the entire service bill from the customer, paying your crew, paying AGMC's booking service fee, being liable for all damages, taxes, licenses, & all other aspects needed to do your moving work.   You would not be working under any kind of protection or liability coverage from AGMC.  

LET'S NOT WASTE EACH OTHER'S TIME

long-story short, if you steal, don't pay what you owe, smell like alcohol on a job, don't show up to a job at all, are more than a little late more that rarely, threaten people with violence, do poor work, cheat your workers, cheat the customer, or are hard to reach by phone, AGMC's booking service is FOR SURE not going to work out for you.   Job frequency will become rare or end abruptly.   It is recommended that you only proceed with trying to get jobs through this service if you feel confident these problems are not going to arise with you.  

In fact, it is only the few top companies that do the very best work, that don't have the above problems, that get any kind of regular job offer frequency through this listing & booking service. So if you don't plan on trying to be "among the best" you should only proceed with trying to get jobs through this system if it's fine with you that you only get occasional, few, or no job offers from this customer source.  However, if your company can make it to being "among the best", this system can work out very well for you.

BOOKING SERVICE FEE

AGMC's booking service fee, by default, is $20 per man hour of the labor fee charged to the customer for that job, provided that the job invoice is texted to AGMC right at the end of the job, and the indicated booking service fee is paid to AGMC by venmo immediately upon the customer's payment form clearing.

However, for a moving company that is in "Bad Standing" with AGMC, from being delinquent in texting their job invoices, or delinquent in paying all fees owed to AGMC, the booking fee is $23 per man hour of labor charged to the customer.

For moving companies that earn an "ACE" rating with AGMC, AGMC's booking service fee is $17 per man hour of the labor fee charged to the customer.   To earn an ACE rating, the moving company must offer and always honor a Satisfaction Guarantee with their customers, have at least the past one month long record of paying all AGMC booking fees promptly, have at least a one month long record of being on-time at least 80% of the time (by clocking in with AGMC when they arrive at job sites), and provide to AGMC at least picture evidence of their equipment set and load-walls that AGMC judges as a top quality.   You can skip all these ACE qualifications, but AGMC can skip giving your company an ACE rating.

Any moving company can also earn a $10 discount per mover, off their booking fee for any "two-hour minimum jobs" in which the crewman conducts a ten minute over-the-phone training session with AGMC covering course material from the AGMC website.  This allows companies to pay each crewmen an extra $10 on two-hour minimum jobs for the ten minutes of training, without it actually costing the company anything.

PAYING YOUR BOOKING SERVICE FEE

You'd be required to pay your booking service fee to AGMC by texting to AGMC a picture of your job invoice right at the end of the job, showing the labor hours, payment form, and customer signature on the invoice, and by paying AGMC your applicable booking service fee by Venmo or cash right after the customer pays the bill for that job and the payment clears.  If you don't pay immediately, your company would then fall into the "bad standing" category, and your booking fee for that job raises to $23 per man hour.

If your company has earned an ACE rating, you gain the option to delay payment to AGMC, and let the amount owed to AGMC to build up until AGMC requests payment, at which time you'd be required to pay AGMC within two business days of that request, or you loose your ACE standing.  

All companies automatically need to pay all money owed to AGMC before they go on vacation or before they want to become unreachable by phone for a couple day.

CONTRACT, APPLICATION FORM, & A W9

In order for AGMC to list your company as a company AGMC can book appointments for, you'd need to first fill out and turn into AGMC  AGMC's "Lead Listing Contract" and an Application Form For Moving Companies.   This contract and application form are shown on at the end of this website page. This contract basically specifies that you agree to be functioning as your own independent moving company, taking all responsibility and liability for all aspects of any moving jobs that AGMC helps book for you.   The application form specifies key things about your company, so AGMC can know what to tell customers about your company when they ask questions about what you provide and your policies. If AGMC doesn't get these answers from you, AGMC is not going to try to book appointments for you. You can either copy and print your own copy of these papers, or you can pick a copy up from AGMC or possibly one of the other company's listed with AGMC.  You'd then need to fill them out and mail them back to AGMC at:

255 High St. 

Suite #237

Eugene OR.

97401

Or, you can hand them back to Phil directly.

 AVAILABILITY SCHEDULE 

It is optional for you to inform AGMC of your availability.  You can ignore this point, and AGMC can simply send job offer calls or texts to you, and you can accept or decline those offers as they arrise.   However, by pre-informing AGMC of your expected upcoming availability, this allows AGMC to more effectively advertise and help sell your services, which would increase your sales.  So, unless you want to get only sporadic, occasional job offers, it would help the sale of your services for you to inform AGMC of your "Availability Schedule", and to update AGMC on any alterations asap.

It helps for your Availability Schedule to specify what days you do and don't want to work over the next month out, at least.  A week's notice of your availability is better than nothing, but not nearly as effective as notifying a month out.  Your Availability Schedule should clarify 1) which dates you are "committing" to for sure be available for job if a job offer comes up, 2) which dates you might be available and need to be checked with first before being booked for certain dates, and 3) which dates you are simply not going to be available. 

If you tell AGMC you are available for a certain date, and then are not available on that date after AGMC books a job for you on that date, AGMC will label you as "not reliable" and greatly down-rank your listing order on AGMCs lists, loosing you many future potential job offers.  For example, you could say "I will be available Mondays thru Fridays over the next month, but only maybe on weekends (check with me first), and not at all on Friday the 23rd"   

Your Availability Schedule should also specify your restrictions and preferences about start times, hours and your preferences for extra moving helpers (in order of preference), so AGMC can know the difference between your limits and options, and try to get as close to what you want as possible.  For example, you could say "I don't start earlier than 8am, and I prefer 9am job starts".   And/or "My helper preference list, in order of preference is Bob, Rick, Jack, and Paul, but I will not work with Don or Sam". 

If something changes about your availability, it would benefit your ranking for you to notify AGMC as soon as possible, and request to be taken off the Availability List for that date. If there's no job already booked for you for that date, or if AGMC can find an adequate substitute for you for that date, AGMC will let you know and it will not be counted against your ranking for not servicing that date.  But if there is already a job booked for you on at date that you said you would be available, and AGMC can't find an acceptable substitute for you, AGMC will let you know this, and if you still decide to not service that date, you will be counted as "unreliable" and can have your company's ranking demoted or be booted off AGMC's listing service entirely, depending on the circumstances.  It is not counted against you for asking if you can be taken off the availability schedule for a certain date that you had committed to be "available".  The longer in advance you ask to be taken off the availability schedule for a certain date, the more likely it is an acceptable substitute can be found for you.

 When you first get on AGMC's listing service, at the very best, it takes a while to get a moving company's schedule to start to be filled in, so expect a slow start, even if you're "top notch" under the best circumstances.

EQUIPMENT

In order to qualify as an ACE moving company, and for any company that wants to boot their AGMC ranking, they need to show AGMC their equipment set to AGMC by pictures at least, or by video call even better.    This makes a big difference on trying to sell your services for the larger jobs.

  REPLYING TO JOB OFFER TEXT

 If and when a moving customer chooses your moving company's services for a job appointment offer (on a date you told AGMC you'd be available), AGMC will pass along to you the customer's job offer information in the form of a text message sent to you from AGMC that describes the customer's desired job appointment details, suggested moving helpers, and the customer's addresses and contact information.   When you get one of these job offer texts you need to reply to the text back quickly as to if you are confirming that you are available for the job ("copy", "yes", "confirmed", "thanks", etc.), confirming  that you are accepting the job, or else call AGMC immediately to decline the job (not just text), because if you can't do a job it's important for AGMC to know as soon as possible, and AGMC doesn't necessarily look at texts right away, and as much time as possible is needed to try to find a substitute for you.

Also, if you don't reply a confirmation quickly, you might lose the job offer, and the job offer might be passed along to another company.

JOB APPOINTMENT FREQUENCY

         AGMC takes a number of factors into consideration to rank the moving companies listed on AGMC's list in the specific order of "best to worst" in AGMC's opinion.  It is this ranking order that determines the order your business would be listed on AGMC's Eugene Area moving company list (the previous page of this website).

  The AGMC website page Eugene Moving Companies states specifically that the companies on that list are listed in order of AGMC's opinion of that company's services, best on top to worst on the bottom, so when a customer shops from this list on the website, there is a very strong tendency for customers to choose the highest listed company that they can determine is available on their desired moving date.  When customers are shopping for a moving company on the phone with AGMC, AGMC first presents to customers the highest listed company that 1) AGMC knows is available on the customer's requested moving date, and 2) that AGMC also knows provides the things required for the customer's described job.  A higher ranked company would be skipped over only if they weren't available on the customer's requested service date, or if the job required a truck size or certain equipment, floor protection, license, or other things that are not provided by the higher ranked company.    This means sometimes the higher ranked companies are by-passed when they don't qualify for the customer's needs, and the lower ranked companies usually only get the jobs that "slip past" the companies that are higher ranked than them.   

This system results in the frequency of job appointments being offered to each moving company to be in close relation to how high that moving company is listed (ranked) on AGMC's list.  The highest ranked company usually stays fully booked with the best and biggest jobs, the next one down usually gets lots of smaller jobs, the next down less.  If there's only one job booked for a day the top company gets it, so the consistency of jobs is also in relation to the ranking.  The companies below the top three usually don't get much work at all, unless the customer call volume is particularly high, or unless some of the higher ranked companies are taking a vacation or are already fully booked.  The lower listed companies usually get job appointment offers only when all the other companies are booked and there's no other options, which means rarely if ever. 

AGMC's ranking of your company's services makes all the difference in how many job offers would be forwarded to you thru AGMC's services.  Please recognize that it is AGMC's right to state it's own opinion of other moving companies (the AGMC ranking), and to make its own recommendations when asked, which is what the ranking system actually boils down to.

The main ranking factors that AGMC bases the ranking on include things such as the company's customer review history, on-time record, phone answering reliability, record of paying what they owe, damage and complaint history, the equipment set they provide, their satisfaction guarantee, insurance, their demonstrated skill level, reported problems on their jobs, their record of cancelling appointments at the last minute or simply not showing up for a job, their prices & policies, and the company's certifications and licenses.

If you want your company to get a higher AGMC ranking (if you want more jobs) you would need to earn it by improving the ranking factors about your company, and to help AGMC know about the good aspects about your company.   You don't get more job offers by asking AGMC for them.   In fact asking for more jobs without you taking action to improve your companies' ranking and job performance just tells AGMC you haven't even bothered to learn how this all works.   This is a performance based system, not a "buddy" system.

ADVERTISING YOUR RANKING FACTORS

If you tried to sell guitars on craigslist, but you didn't include (in your listing advertisement) your prices, any pictures, or any information about your guitars, how many guitars do you think you would sell on craigslist?  Even if you had the best guitars in the world, if you don't let people know about the good aspects of what you are providing, the sales of your services don't "get credit" for the good aspects of what you are providing.   In this same way, your moving company might always be on time, have doorway and floor protection, and consistently load a truck in a top expert way, but if you don't advertise to AGMC by showing AGMC evidence of these things, AGMC doesn't really know if your company is doing these things or not, and so your AGMC ranking will not get credit for you doing these things.  Good businessmen know that you have to advertise to be a success at selling their services.

For example, three main "good job" aspects of moving work are, 1) showing up on time, 2) having the proper equipment, and 3) loading in a top quality way.  If you think the way you do these things would be impressive to customers you could advertise those things to customers by 1) texting AGMC right when you clock in on jobs, so AGMC can verify and advertise to customers your record of  being on time, 2) once a week text a picture of your crew's uniforms & equipment set to AGMC so AGMC can verify to customers that you provide those things, and 3) you could text to AGMC your load-wall pictures on your jobs so AGMC can verify and advertise to customers your current loading skill.

Some moving company owners on AGMC's list have expressed feeling that it is "demeaning" to provide AGMC pictures of their equipment and loading work, and feel the same for providing AGMC evidence of being on time to their jobs.  It's OK to feel like this, and not show evidence of these things to AGMC.  That's your own private affair.  This explanation is only trying to tell you that if you want to "show off" how well of a job your company is doing, and advertise to AGMC evidence (pictures) of how great your moving-equipment set is, how great you loading skill is, and how great your record is of being on time is, THEN that can be your choice to show off, and advertise that evidence to AGMC, and that will help your AGMC ranking, because then AGMC can confidently tell customers that AGMC has seen evidence of these things.  The moving companies that show-off and advertise to AGMC evidence of their superior work laugh "all the way to the bank" at the other companies that feel it is beneath them and demeaning to advertise evidence of their work.  But this is each company's choice to make.

This same idea of improving your ranking and advertisement with AGMC applies to the other simple facts about a company's services, such as what services they offer, their prices, their availability updates, how they calculate their bill, what time is counted on their clock, what their service guarantee entails (or if they even have one), and about all the other policies the company may have.   If a company doesn't let AGMC know what these policies and aspects are for that company, AGMC is not going to be making appointments for that company, because AGMC may have to answer questions about these things to the shopping customers.  If AGMC doesn't get this information from a company, AGMC is going to put that company into the "unknown" category, which means AGMC is not going to highly recommend that company.  But again, what your company chooses to let AGMC know about your company is up to you. 

more job appointmens thru AGMC 

since they know the companies are listed in order of AGMC's opinion of best to worst, those customers

Moving companies that have indicated to AGMC that they are available on the customer's requested moving date (in their Availability Schedule), and that have the skills and equipment needed for the job (as shown in their equipment pictures), are presented to customers in this listing/ranking order, which makes the higher ranked companies tend to get the first available jobs, and so proportionally more job offers, more consistently, as well as tending to get the bigger more profitable jobs.  The lower the ranking, the more seldom the job offers and the smaller the jobs.  This makes the factor of your AGMC ranking cause by far the biggest difference in the amount of money you make from AGMC referred jobs, not just the difference in the amount your company charges per hour. 

The good news is that you hold in your hands the ability to raise your ranking at will, and so get nearly as many jobs as you want, and make very good money doing this work.  All you have to do is to do a good job of doing the ranking factors well and follow the Terms And Conditions explained on this web-page.  The bad news is that if you don't do a good job at the ranking factors and Terms And Conditions, this source of jobs will not work out for you.  You can't ignore these things and still have this work out well. The job is only partially about moving furniture and making the customer happy.  To make long-term money you can't ignore the ranking factors and Terms And Conditions.

AGMC's listing and booking-help service presents the various moving company options to customers in a  specific order;  the top ranked that you can see, as you can see  The top ranked company

JOB APPOINTMENT FREQUENCY

A  OJOB APPOINTMENT FREQGMC presents the moving companies to customers in a specific order; the top ranked company that is availab presented/listed/offered to customers first, the second ranked company second, the third ranked third, etc.   If the top ranked company is not available (already booked or not wanting a job) at the time the customer is requesting service, the next lower ranked company is 

customers the list of avail

You collec

with as though AGMC had nothing to do with it. 

Besides a customer shopping for a moving company on the AGMC's website and being able to call those companies directly, AGMC can also act as a phone answering service for those moving companies that have signed up to receive AGMC's booking and phone answering service, and then help customers set up appointments with their chosen companies directly.

  If you've signed up to have AGMC help set up appointments for your moving company, any time you get a moving job appointment text from AGMC, with your text referring to you as the "Lead Moving Company" (or "Lead" for short), if you respond to that text with your indication of acceptance ("Confirmed", "Yes", "Thanks" etc.)  you would be doing so agreeing to the TERMS AND CONDITIONS OF USE specified below on this web page, so please read these terms and conditions carefully and make sure this is the deal you want to be making before you start taking job offers through AGMC.  

If you have your own (self owned) moving company that you'd like to get listed on AGMC's "open market listing and booking help" service, you'd need to submit a service contract, application form, and a W-9 to AGMC.   These forms are on this website page, so you can copy and print them on your computer, using the copy & link provided below.  Or, you can have AGMC hand you a set directly, or mail you a set by asking for these forms in a text you'd send to AGMC at 541 636-7386.  After filling them out, you'd then either hand them back to AGMC directly or mail them back to:

K. Sloan

255 High St. #237

Eugene OR. 97401

TERMS AND CONDITIONS OF USE FOR MOVING COMPANIES

1)   SIGNING UP FOR AGMC'S LISTING AND BOOKING HELP SERVICE

If you (as your own independent self-owned moving company) fill out and turn in AGMC's  "INDEPENDENT MOVING COMPANY LISTING CONTRACT", application paperwork and a W9, this will result in your moving company becoming listed on the A Great Moving Crew (AGMC) open market listing and booking help service, from which moving customers shop for and book independent moving companies.   By signing up for and accepting AGMC's  listing and booking-help service, and by continuing to accept job offers texts from AGMC, you are accepting the below defined terms and conditions. 

As an independent moving company, you can ignore everything else explained after this sentence.  But if you want AGMC to 

 These terms and conditions are not fine print you can ignore, but rather integral key understandings you'd need to learn, understand and implement in order to function properly.    Don't expect job offers to be sent to you without your paperwork turned in, and without your understanding and agreement to the below defined Terms And Conditions. 

Save yourself and AGMC a lot of heart-ache, frustration, and disgruntlement by you not signing up with this service, or removing yourself from this service, if you don't truly agree the below defined Terms And Conditions. 

2) DEFINITION OF THE TERM "LEAD"

When you receive a job offer text from AGMC that uses your company's name (or your name) in conjunction with the term "Lead moving company" or "Lead" (for short), this is defined to mean that YOUR self owned moving company is being offered to be THE moving company hired directly by and working directly for the named moving customer to do the job appointment described in the job description text.    If you get a job offer text that specifies you as the "Lead", if you reply to that text with your indication of acceptance, that would constitute you contracting to be "The" moving company that is being hired by the moving customer, with your company taking sole responsibility and liability for all aspects of that job, including for damages, satisfaction guarantees, taxes, accidents, injuries, theft, tickets, penalties, hiring and paying your crew, collecting the service bill, being insured, having all needed coverage's and licenses, and everything else about that job.  Each time you, as Lead Moving Company, accept to do a job described in a job offer text from AGMC, you would automatically be agreeing to abide by all the other Terms And Conditions Of Use for Lead Companies described on this website page.

5)    AGMC ACTS ONLY AS A LISTING AND BOOKING HELP SERVICE

You (the Lead company) agree that AGMC would be acting only as an open market listing and booking help service working for you, and that you would not be working for AGMC, nor be operating as a partner, subcontractor, agent or employee of AGMC.  The fee you agree to pay AGMC for this listing and booking-help service is a percent of the labor fee you charge the customer, applied to AGMC's Booking Fee Schedule, which starts out at $20 per man hour of labor charged to the customer.  You (the undersigned) release AGMC from any and all responsibilities and liabilities concerning your moving jobs that AGMC helps arrange for you. You agree that you are the one responsible as the owner of the moving company hired for the job, including for hiring and paying the crew, paying for any damages that happen on your job, responsible for any injuries that happen on the job, responsible for honoring (paying for) a satisfaction guarantee for the customer, responsible for paying the taxes for the job, and responsible for doing your own withholding and reporting directly to tax authorities.    AGMC would be acting only as your "advertiser" and "booking-helper service" working for YOU and your company, not as the company hired by the customer. 

6)  ADDITIONAL MOVING HELPERS

   If you have indicated to AGMC that you would like AGMC to help you find additional freelance movers to help on your jobs, AGMC can include (in the job offer texts) names of other moving helpers that could be the extra men you hire.  Any other names given in these job offer texts which are not indicated as the Lead Company or the customer are defined as the names of suggested moving helpers  that you could choose to hire for that one job appointment.  If a texted job offer includes names of other potential moving helpers, and if you text a reply back to AGMC indicating acceptance, this constitutes your agreement for you to hire the named moving helpers for only that one job appointment.  

You also have the option to decline to hire the suggested persons, and instead see who else is available or choose your own help.  You would be, however, required to inform AGMC of who (which movers, their names) are working on your job site for a job prior to the beginning of the job. Any moving helpers working on a jobsite AGMC has booked for you are required to have filled out an independent contractor verification form, or a form proving they're an employee of yours, turned into AGMC prior to the beginning of their work on a job.  If you allow a helper to work without this paperwork, this would be grounds for being removed from AGMC's booking help list.

7)  AGMC BOOKING FEE 

THE BOOKING FEE YOU PAY AGMC

There are four different possible rates that AGMC charges moving companies for booking a moving job, depending on the qualificatons of that moving company; $25/hr, $22/mhr, $20/mhr, and $17/mhr.  The $25/mhr rate applies if AGMC has to step in and help the moving company complete the job, such as needing AGMC to repair damage or collect the bill.   The $22 per man-hour booking rate applies to any moving company that is delinquent in paying AGMC past-due booking fees past payment deadlines, or that doesn't offer and honor a Happiness Guarantee to their customers.   The $20/mhr booking rate is the charge for companies that do offer and honor a Satisfaction Guarantee, and that have no past-due money owed to AGMC, but that don't meet the qualifications for an "ACE" moving company as defined below.  This $20/mhr rate is termed the "Standard rate".    The fourth level of booking fees is $17/mhr, and applies to any moving company that provides the below defined set of extra "above and beyond" services, making that moving company considered by AGMC to have an "ACE STANDING".  These are not required criteria do do moving work, only required to earn the bonus reduced booking fee.

*  QUALIFICATIONS FOR AN ACE STANDING REDUCED BOOKING FEE

In order to qualify for the "ACE STANDING" reduced booking fee, a moving company must meet the following seven qualifications:

ACE #1) AGMC has verified that your moving company has either "full-replacement" (for damaged items) insurance for a moving company, or has at least $5,000 immediate funds available to cover major damage claims, and has paid out all past legitimate damage claims.

ACE #2) Your company must have always honored a "Happiness Guarantee".

ACE #3) Must text to AGMC a picture of your job invoice and your correctly filled out Transaction Log entry right after each job (both more fully explained in later points).

ACE #4) Must be caught up on paying all past-due money you owe to your crew and AGMC from previous jobs, more fully explained in later points.   

 ACE #5)  Your company must provide at least a Standard Equipment Set* (defined in Point#23) on your jobs, and you must show/prove to AGMC (within the last week of a job) that you have at least this set, via a one minute video call to AGMC, or by newly taken equipment pictures.  This is required to be done at least once each Sunday or once before your first job of the week.  

ACE #6) You must have texted to AGMC load-wall pictures of each of your load-walls, including flat-loads, truck attic areas, loads into storage units, and your unloads of other companies' loads, and text these pictures to AGMC at the moment you take them, not just later at some time. 

ACE #7) You must have clocked-in at least on time at the moving job, texting a "c" to AGMC upon your arrival at the job start location, or called AGMC as soon as you realized you might be late to the job and be no more that ten minutes late.   

8)  TWO HOUR MINIMUM JOBS   

 Unless the job offer text states otherwise, on any two-man job that takes two hours or less, the customer is charged $220 (2 man x 2 hrs ea. = 4mhrs @ $55 per mhr).   

For an ACE moving company (as defined above) the booking fee is $65.  That leaves enough for the Lead to pay a crewman $60, which leaves $95 for the Lead.  That's a split of $95/$60/$65.  

For a non-ACE moving company (as defined above) the booking fee for a two hour minimum job is $75.  That leaves enough for the Lead to pay a crewman $60 which leaves $85 for the Lead.  That's a split of $85/$60/$75. 

However, if AGMC has approved your company to be enrolled in AGMC's free training program, and if the Lead and crew choose to make a voluntary group conference call to AGMC (before, during, or right after a 2 hr min job) and let AGMC direct a ten minute training session covering the course material on the website, AGMC's booking fee drops by $20 for that job.   That means an ACE moving company choosing to do a training session could pay only a $45 booking fee, making the split  $105/$70/$45.   This also means a non-ACE moving company doing the training session could pay a booking fee of $55, making the split $95/$70/$55. 

9)  TWENTY MINUTE MINI:   In order to not miss out on "super" short and easy jobs, where the customer doesn't want to pay a couple hundred dollars to scoot a single easy item across a room, it's an option for you to offer an even more discounted service for jobs that last under twenty minutes.  If you choose to offer this "Twenty-Minute-Mini service",  the split would be $50 for the Lead, $40 for the helper, and $10 for AGMC, which adds up to a Labor charge to the customer of $100.  There's no negative to declining these mini-minis job offers if you'd rather not.  For a single man job, the customer would pay $50, the Lead would get the whole $50, and AGMC would not charge a booking fee.

10) MOVING HELPER PAY RATES

As a Lead Moving Company hiring your own independent contractors you do need to clarify your pay rate agreement with those contractors prior to them working for you, and prior to them even accepting a job offer from you.  This contract point is that you accept responsibility for YOU needing to establish a default pay agreement between you and any helpers you agree to hire before hiring them, or at least before they start working on one of your jobs.  AGMC has a record of the default minimum hourly rate each moving helper is willing to work for, so you can check with AGMC for these figures for each moving helper you are interested in hiring.

11)    TIME COUNTED ON THE CLOCK

Unless you specify a different method in your Application Form to AGMC, the default understanding is that the customer's charged clock starts when the crew has arrived at the first scheduled job site, on or after the scheduled start time. We add round trip drive time only for any jobs going outside the Eugene/Springfield city limits.   Each mover's paid clock (including the Lead's) starts only after that mover has arrived at their first scheduled job start location AND clocked in (sent a "c" text to AGMC at the customer's location, or a "u" text at a U-Haul location), although if arriving early they do not get paid for time prior to the scheduled start time.  

The only way to be always on time is to aim at being at appointments five or ten minutes early.  By clocking in with a "c" or "u", the early mover gets credit for that early time by boosting their ranking.  When movers don't clock in with AGMC, AGMC doesn't know if the crew has shown up or not, and so AGMC needs to start making calls to see if a mover showed up, & start scrambling to get another substitute mover or whole other moving crew ready to be sent to that job site.  Just think of the "other" crew that doesn't clock in, does not show up to the job, and the customer calls AGMC 30 minutes after the job was supposed to start and asks "where's the crew that was supposed to show up 30 minutes ago?".   If you don't clock in, whether you're on time or not, AGMC still doesn't know if you're that crew that didn't show up, and so you cause AGMC the extra work & hassle of scrambling to check on & start looking to replace a possibly late or no-show crew.  If you don't clock in you owe AGMC compensation for this extra wasted work.

These clock-in texts to AGMC are also tallied by AGMC to establish the record of being early, on time, or late, so missing sending these texts counts as being late, and so results in the dropping of the ranking of that company, which looses jobs and income for that company.  

Each mover's paid clock ends when they have moved the customer's last item, minus any breaks they took during the job.  The time putting equipment away is not counted on the customer's clock or the paid mover's clock.  Moving helpers add round trip drive time only for any jobs going outside the Eugene/Springfield city limits.  

12)  ADDITIONAL COMPENSATION

For out of town jobs you only add gas compensation as long as the vehicle used is authorized as a part of the texted and approved moving service plan.  The customer's truck gas fee goes to whoever paid (or is going to pay) for the gas that refills the truck.  The customer's supply fee goes to whoever paid for those supplies.      We do not charge extra for stairs, weekends, cancelled appointments, or for the time or gas used to drive our own personal vehicles within the Eugene/Springfield city limits, just like a mechanic, dentist or office worker doesn't get paid time or gas to drive to their local office or workplace.    Each mover also gets reimbursement at cost for any customer authorized supplies they used on the job, provided they turn in their receipts or declarations of those expenses to the Lead of the job prior to the moving service bill being presented to the customer.

  If a customer schedules a job and the customer cancels at the last minute, or if the customer is a "no show", there is no compensation paid to you or the crew for that job.  That's just the agreement and risk we are all taking by accepting jobs under this agreement.

13)   PAYING THE CREW

When the Lead pays a crewman the Lead is required to automatically show a picture of the job payment invoice on the Lead's phone to that crewman before paying him.  This is so that each moving helper can automatically see for himself the labor hours that was counted on the bill for him and the group tip amount that the customer gave the Lead to disperse to the crew (if any).   Each moving helper must agree that it is only the Lead Moving Company of the job appointment that owes the moving helpers their pay for each job, not AGMC. 

It is the Lead's choice to pay the crew by either cash, check or Cash App.  That means in order for a helper to be able to accept a job through AGMC's booking help, a helper must be willing to accept which ever of these three payment forms the Lead chooses to use to pay the crew.  If a contractor helper wants to accept only cash, he must negotiate that special condition with the Lead prior to accepting a job appointment with that Lead.   An exception is that if a customer pays a group tip in cash for the Lead to pass along to the crew, the Lead must pass that cash tip, in cash, along to the crew, simply because that's the agreement the customer is assuming they have with the Lead when handing him a group tip in cash.   

The Lead should normally be paying the crew right at the end of the job.  But the Lead doesn't technically owe the crew their pay until after the customer pays the bill for that job and that payment form clears.  Sometimes the customer doesn't pay right away, and sometimes it can take a while for checks to clear.  Once a customer pays the bill and that payment form clears, the Lead has only a 24 hour deadline after that to let the crew know the bill was paid and to make the crew's payment available for the crew to receive.  So once in a while there might be a delay in getting paid for a job, and a helper should only accept jobs through AGMC's booking help if they are OK with this possible occasional delay.. However, delays of the Lead paying the crew beyond this deadline add a 5% per day late fee added to the amount of crew-pay owed by the Lead, maxing out at double the original amount in twenty days.  This 5% per day late penalty does not apply to simple mistakes or honestly forgotten payments, so a one time text reminder to the Lead & AGMC at or after the deadline time is required to get the late payment penalty fee clock started ("The Lead still owes me X for job date X").

14)   TRUCK FEES CHARGED TO CUSTOMER

 If the Lead provides a borrowed moving truck on a job, we charge the customer an additional $70 per day for a 17' truck, or $100 per day for a 26' truck, plus enough to cover what ever gas is used for the job.  If a job calls for a 17' truck and the 27' is used instead, the charge would be only as though it was the 17' truck.  For out of town jobs we add 50c per out-of-town mile round trip.  No mileage is counted within or near the Eugene and Springfield city limits. The truck & mileage fee is to be paid to the owner of the truck, and the gas fee is to be paid to who ever did or is going to replace the gas in the truck.  This is to say that the customer is charged for the estimated amount of gas the truck used round trip from it's beginning parked location back to it's beginning parked location, and that gas fee would be reimbursed to whoever was putting that gas back in the truck.

 If the Lead reserves a U-Haul truck for the customer and uses their card to pay for the reservation, the rental cost would be reimbursed to the renter of the truck.  The gas used for the U-Haul is also charged to the customer and reimbursed to whoever is paying for the gas to be put back in the truck. 

It's the Lead's job and responsibility to clean the truck (or have it cleaned) when needed, although if a muddy truck floor was  unavoidably caused by a moving job (like hauling dirty muddy things) it's legitimate to charge the customer of that job for the extra time & expense needed to clean the truck floor, as long as the customer was warned of this extra expense before doing the unreasonably dirty job.

15)   CHARGES FOR PICK UP & DROP OFF OF A BORROWED TRUCK

If we are picking up and dropping off a U-Haul truck at a U-Haul facility, we count on the customer's paid time only one person's time to do that, (usually  45 minutes for pick up and drop off), and then pay the crewman their regular hourly rate for doing it.  The customers are warned of this expense for a U-Haul truck pick up and drop off.   If we are using a non-U-Haul truck, meaning one of our own trucks, the truck should normally be being kept at the Lead's house, and we are not charging the customer for truck pickup and drop-off time, so there is no extra pay for bringing or returning the non-U-Haul truck, but we do charge the customer for round trip gas used to bring the truck back to its storage parking spot.

16) PICKING UP AND DROPPING OFF A BORROWED TRUCK

If for your job that day you are picking up a borrowed moving truck that was used by someone else before you, you are required to check to see if all the equipment that's supposed to be in the truck is still in the truck and put away properly as shown in the pictures provided on the EQUIPMENT page of this website for that truck.  You should also document the condition of the truck at PICK UP TIME by either texting to AGMC a confirmation that all the equipment is present and put away properly as shown in these above provided pictures, by simply texting "E" to AGMC when you pick up the truck, or if you find it's not all in place properly you are to text to AGMC a photo record of the placement, condition and items of equipment in the truck, to prove what equipment is and isn't in the truck and its condition when you picked it up.  This way you pass the blame for the missing items or poor condition of the truck onto the previous person who dropped of the truck.  If you don't photo-document (and text to AGMC before using the equipment) pictures of what's in the truck when you pick it up, you are agreeing to pay for any of the website pictured things that are not in the truck when you return it.  Don't let the last guy make you pay for his missing items by YOU not doing your required job of checking and photo-documenting the Equipment status upon pick-up of the truck.

17)  TRUCK DROP OFF

If you are dropping off a borrowed truck, with possibly someone else picking up the truck the next time the truck is used, then you MUST Photo-document the Equipment condition upon drop-off and text those pictures to AGMC at the time of the drop-off to prove in pictures how you are leaving the truck upon drop-off.

The first mover that picks up a truck that gets caught with the NEXT mover's pictures showing missing Equipment or a messy truck upon the next pick up (that can't be countered with the contrary proof of their drop off pics), gets charged for both the missing items and for the time it takes to replace the missing items and clean up the truck (& refold the blankets properly).  This is why the Lead should be making the crew help with fully putting everything back in its place properly BEFORE PAY THE CREW AT THE END OF THE JOB.  The Lead should not need to be doing this on his own unless he wants to.   A mover or Lead who loses equipment or leaves a mess will receive no further job offers using that truck until the ball-dropping mover replaces or pays for the missing items, and pays to have the truck cleaned and straightened back out, besides getting a big deduction to their Mover Ranking.   Maintaining the truck's equipment is a big deal.

18) TRUCK SUPPLIES AND GAS

Also, if you are Lead of the job, you need to be replacing the supplies and gas (or diesel for the big trk) used on your job.  You should be charging the customer for the gas and supplies used on your job.  The money you collected is to be either spent by you on replacing that gas and supplies, or given to AGMC or the party who will take responsibility for replacing the gas and supplies.   If you collect the money for gas and supplies and then don't replace the gas and supplies (or pay someone else to do it), that's stealing from someone, and must be corrected immediately.   The gas in the trucks should be kept at about a half tank between jobs.

Just like the truck equipment, you need to be photo-documenting the supplies and gas level upon pick up and drop off to and from some other third party.   U-Haul requires it when you rent a U-Haul, or you pay for any missing equipment and gas, and these borrowed trucks are the same.   Don't make a verbal statement otherwise unless you have TEXTED AGMC at the pick up and drop off time (not later) the required pictures that prove was there.  This is the required truck check-out and turn in process if you don't want to be paying for other peoples missing equipment and supplies.

19)  A LEAD REGULARLY USING THE SAME BORROWED TRUCK

 Also, if you are a lead and you are regularly holding onto the same borrowed truck, then you must at least once each week (preferably on Sundays), or within the previous week of any job you do as Lead,  text to AGMC another photo-record of the truck equipment placement, to shows what's there.  This keeps track of the equipment over time, and lets AGMC know when something might have come up missing, and stay on top of knowing the extent of the current preparedness and cleanliness of the truck and equipment.   If you fail to do this, you are in violation of your Lead contract, and your booking fee goes up by $2/mhr.   It only takes all of 30 seconds to take and text these pictures, so you should not feel put out about this requirement.

AGMC needs to keep tabs on the equipment, gas, and supplies

20)  FORMS OF PAYMENT YOU ACCEPT FROM THE CUSTOMER

  The minimum forms of payment you (the Lead) should be able to accept from the customer is cash, check, Venmo, and some form of credit card processing (like Square Card).   If you can accept Pay Pal, Cash-ap, Zelle, and others that's even better.  If you, as Lead, can not collect the bill from the customer and need to have AGMC do it, AGMC's booking fee goes up to $25 per man-hour of labor.

21)  PIANOS, GRAND PIANOS, & EXTRA HEAVY GUN SAFES

You do charge the customer an extra $200 for moving a grand or baby grand piano by truck (for a load and unload).  This extra fee is on top of the regular hourly rate & truck charges you are charging, and is only to compensate the parties who would pay for damages if damages occur (as defined below).   If  you as the Lead are qualified as an ACE STANDING company (either fully insured, or have proven to AGMC your long history of paying all damage claims and shown AMGC your current ability to pay up to 10,000 in damages), and if you are AGMC certified on moving Grand Pianos, then you (as Lead) get paid an extra $100 out of that $200 grand piano fee with the other $100 (or remaining) going to AGMC.  

If you as Lead are not AGMC certified on Grand Pianos, and do not have the applicable piano moving insurance, and have not verified with AGMC that you have at least $10,000 to pay for damages, then your liability for damage to the grand piano maxes out at $500, and you instead get $50 of the extra $200, with the remaining $150 going to AGMC for the liability exposure.

There is no extra charge to the customer for moving big upright pianos or big gun safes, beyond charging our normal hourly rates for any extra movers, extra time, or for getting any extra equipment needed.  If the movers are using a technique that requires maximum (injury risking) strain to lift it, they (and you) are doing it wrong, and you should instead refer to the training course material on the website, or contact AGMC to find out about alternative methods, or else decline to move the piano through the dangerous path.  If you are doing it right, it's easy and safe.   If the situation requires more than normal risk of damage then you need to have the customer accept all liability for damages for that operation, or decline to move the item through that risky situation.

22)  PAYING AGMC'S BOOKING FEE

AGMC's booking fee is not owed to AGMC until after the customer pays the bill and after the customer's form of payment clears and becomes available to the Lead.  AGMC has the right to collect from the Lead after every job.  However, usually, AGMC doesn't collect from the Lead the booking fee (and other amounts owed to AGMC) after every single job, and instead lets the amount owed to AGMC gather a bit before collecting from the Lead.  However, it is critical that the Lead always retain and set aside the full amount owed to AGMC to be ready to pay AGMC the full amount owed within one business day of AGMC's request to be paid.  If the Lead fails to pay AGMC the amount of what's owed that AGMC requests to be paid within one business day of requesting to be paid, there initiates a late penalty fee added to what is already owed, with that late penalty fee being 2% of the amount owed, per day of the Lead continuing to not pay what is owed.   For example, if the Lead owes AGMC $1,000, and does not pay that amount to AGMC within one business day of AGMC requesting to be paid, the late penalty fee owed by the Lead would be $20 added per additional day the Lead does not pay what is owed.  The Lead is required to enter this Late fee into the Lead's Transaction Log every single day another late penalty fee is added. 

Also, if the Lead does not pay what is owed within one business day of AGMC's request to be paid, that Lead should expect a major drop in Ranking, which might end any further jobs being scheduled for that Lead.  This non-ability-to-pay payment situation should never be happening in the first place.  It would be like AGMC collecting the customer's whole fee for your last ten jobs and then AGMC telling you that "all your pay for all your recent  ten jobs was spent on more important things than paying you, and we don't have it, and you might or might not get your money by next month. Maybe if we make some money on some next future jobs we might use some of that to pay you for your previous jobs".  Would that be OK with you? Pay is not to be messed with.   

The Lead is required to automatically pay all money's owed to AGMC prior to the Lead going on vacation, taking time off from working, or otherwise becoming unreachable by phone.  If a Lead wants to or needs to become difficult to reach by phone for more than one full day (24 hrs), the Lead is required to first pay all of what the Lead owes to both helpers and AGMC, and only after paying all of what is owed is the Lead allowed to "disappear" for as long as he likes.   But if you owe money to AGMC and you become unreachable by phone for a full day (don't answer or return AGMC's phone calls), that is considered as you trying to "duck out" of or delaying paying what you owe, is a violation of this contract, and triggers the start of the late payment penalty fee of 2% per day late as described above in this point. This will also reflect in a plummeting of your company's AGMC ranking.   If you want to be become not reachable by phone, fine, but pay what you owe first. 

 To ensure that no mistakes are made about what money the Lead owes to helpers and AGMC, it is critical for the Lead to always be current with all Transaction Log entries, and for the Lead to keep all of AGMC's "Hold" money in a separate place than the Lead's personal money, to avoid mixing of funds.  This is an area where you spending money that is not yours, on purpose, (which is theft) can greatly damage or end the Lead's business relationship with AGMC. 

23)  YOUR EQUIPMENT SET

        In order to list your services as a Lead Moving Company with AGMC, you must agree to provide at least a Standard Equipment Set on your jobs, as defined below, and show that equipment set to AGMC, via a one minute video call, within the last week of an AGMC referred job.  It does qualify as "you" providing the Standard Set if you are borrowing an already quipped moving truck that already has a Standard Equipment Set, but if that borrowed truck is short of required items then you must get those missing equipment items. 

You can do your required video proof either once a week on Sundays, or just before your first job of the week.  If you violate this agreement and either don't make the video call or don't have the equipment, you will be considered in breach of contract and have an increased Booking Fee of to $22/mhr.   This is not to say that a more extensive equipment set wouldn't be better, only that this is the minimum set you should be providing on your jobs, and the minimum set that would prevent a raised Booking Fee.   

An exception is for packing/cleaning jobs and for jobs described as an onsite "scoot", meaning any jobs that do not involve the transport of the customer's goods in a moving vehicle.  For onsite "scoots" the minimum equipment set is a hand truck, a pair of black straps, and a tool/drill set.

If your job needs specialty equipment, look on AGMC's website page titled EQUIPMENT, and see if there's a piece of equipment there that would do the trick for your job.  If so, you can pick it up from AGMC and borrow it for that job, or in some cases AGMC can deliver an equipment item to your jobsite, for a fee that would be tacked onto the customers' bill.

The term "Standard Equipment Set" is defined as follows:

         A moving company shirt, 4 dozen moving blankets, 4 ratchet straps, 6 clean rugs, 3 rolls of tape, a hand-truck, Black Straps, big and small plastic wrap, all sizes mattress bags, a few cardboard boxes, tie down rope, a Basic Tool Set*, drill & bits set, some baggies, zip ties, aluminum tape, pig tail, sm step ladder, door and door-jam cover, a leaf blower, a professional piano dolly (flat bottom rubber wheels), super-sticky post-it notes, a couple door wedges, booties (for a 3 man crew), a few "tire-raiser" 2"x6" short wood boards, felt pads, 1 neoprene floor runner, a carpet protection film roll, a reusable TV box with foam corners, a battery light, and a clip board with invoices and a Transaction Log.

24)  PROMPTNESS AND HAPPINESS GUARANTEE

In order to be listed on AGMC's Listing And Booking Help Service as a Lead Moving Company and have AGMC book jobs for you you must offer your customers the below defined satisfaction guarantee with your services.  

Definition of  "Happiness Guarantee":

You (the Lead) offer a Happiness Guarantee on your companies' service, which means if the customer was dissatisfied with your service, the customer may take what ever time (hours of labor) or cash they feel is fair off your moving service bill in compensation.  This could be because the customer feels you or the crew were late, rude, unprofessional, damaged something, wasted time, had too much personal phone use time, didn't work efficiently, you got the customer's floor or upholstery dirty, or that your crew "lost" something.  

You agree that before collecting for the finished moving service bill from the customer, you will ask the customer what they would rate your services.  If they rate your services anything less than five stars you are required by this contract to ask the customer what they were dissatisfied about or what they thought could have been better, ask the customer what compensation they feel would be fair to take off the bill to compensate for that dissatisfaction, and then deduct that amount off the customer's bill.  That's why these rating and satisfaction questions are written right into the recommended Invoice forms, so you can't possibly miss this critical step.  If you, as Lead, somehow skip this "happiness check" question to the customer, and if the customer's unhappiness makes it into the form of a bad review or complaint to AGMC that could have been avoided with your simple "happiness check", you will have violated a base prime contractual requirement of this contract, and the Breach Of Contract fee is that you, as Lead, would owe the cost of a full refund to that customer, all out of your own pocket.  Don't skip the "happiness check" question to the customer.

 If the customer's dissatisfaction resulted from something the crew did, or something in the bill calculation or hours, the amount of compensation should come off the bill in the form of reduced labor hours charged to the customer, rather than a fixed number deducted off the total bill.  This is because the resulting loss would then automatically be shared equally by all, including AGMC (due to the reduced amount of booking fee paid to AGMC for less hours).

If the customer's dissatisfaction wasn't necessarily the crew's fault, the discount should come off the bill as a flat amount off the bill.  In this case, if the Lead is compliant with all the other Terms And Conditions described in Terms And Conditions, and if the complaint wasn't the result of the Lead's obviously bad decisions or mistake, AGMC volunteers to split the cost of what is lost to a Happiness Guarantee.  However, who ever actually caused that dissatisfaction should volunteer to take the proportional pay cut to cover the loss, but that doesn't mean they will, so if no individual cover's the loss, the Lead and AGMC will have to split the cost of the loss, and make note of that at-fault-mover's not honoring their Promptness and Happiness Guarantee for future hiring decisions.

25)   GET YOUR OWN JOB INSTRUCTIONS AT THE WALK-THRU (don't rely on texted job summary alone)

         The original job text you get from AGMC is only a very brief and loose general summary of the job, usually based on only the customer's verbal description on the phone, which is not a completely reliable limitation of what all you might be doing.  When AGMC talks with the customer on the phone this is only the first-pass preliminary part of information gathering.   You agree that the job of finding out exactly what all your job is going to entail is YOUR JOB as Lead, and needs to be done by YOU, on-site, in person, no later than during your walk-through at the beginning of the job when you can see things for yourself and talk to the customer yourself.  

The customer might also be wanting to add more things for you to do since having talked to AGMC, moving extra things and even making extra stops, so you should be seeing, double-checking and verifying what all you need to do during this walk-through.  You agree that you will be doing this double checking and job re-assessing at the initial walk-through and not rely only on AGMC's job text alone.  You agree it is your job to alter the job plan as needed, such as calling AGMC to get more crewmen, plan for more hours or more days, get a bigger or additional truck, get more blankets, call in extra equipment like a trailer, safe carrier, hot tub carrier, piano board, or fork lift, and to inform the customer of all this at the beginning of the job, and get the customer's approval to pay for any extra needed things before continuing with the job right after the walk-thru.

26)   DO YOUR OWN JOB ESTIMATE AT THE BEGINING OF YOUR JOB.  WARN CUSTOMER (& AGMC) AT THE START OF THE JOB FOR ADDITIONAL NEEDED THINGS AND ADJUSTED JOB COST ESTIMATION

        The Lead is responsible for assessing the manpower, time, transport vehicle space, cost and material needs of the job, right at the beginning of the job.  The texted job summary is only a preliminary general description based on a brief conversation that could be wrong, off, or mistaken, and so should not be entirely relied upon without double checking with the customer first-hand, at the beginning of the job.  After you have done your "walk-thru" and gotten a first hand look at things and gotten full directions directly from the customer, if you (as Lead) are short on man-power, equipment, time, or vehicle space needed to do the job properly, and/or if you estimate that the costs or job hours might be above what the customer is expecting, the Lead contracts to be responsible for informing the customer of these additional needed things BEFORE STARTING TO MOVE THE CUSTOMER'S ITEMS.  

This is the moment, right at the beginning of the job, to get the best first-hand direct look at the items, house and overall job, and have a crucial chance to make corrections for job planning.  Missing this chance at the beginning of the job greatly amplifies potential problems into an entirely more problematic level than there would otherwise be, that then becomes the fault of the Lead.   You are risking a needless "crash" that you will be responsible for causing if you don't do your required beginning-of-job job assessment and job estimate.  

As long as you (as Lead) do your required initial job-estimation at the beginning of the job and inform the customer of the extra needed man-power or other needed things (and possible extra costs) at the beginning of the job, before you start moving the customer's items, and get the customer to say they are willing to pay for the additional costs, or that they will accept responsibility for the problems or risks if you proceed without the needed recommendations, it gives the customer a chance to say yes or no, or make informed choices, and so the foreseen problem outcomes becomes the customer's fault (or possibly AGMC's fault for lack of gathering enough information), not your fault.  But only if you do your required initial job estimation.  However, if you fail your initial job-estimation requirement and don't inform the customer (& AGMC) of these additional needs or warn of possible cost over-runs or other problems at the beginning of the job, any problem outcomes becomes entirely YOUR (the Lead's) fault and responsibility to rectify and pay for (as you are contracting to be the case in this contract point), and you agree you will not have one word to say about either the customer or AGMC not giving you enough pre-job information.  Do your job right = their or AGMC's fault.  Fail your job requirement = YOUR fault.

You should also report your job length estimation to AGMC, both right at the beginning of the job, and when you get within an hour or so of the end of the job.  This allows AGMC to far more effectively work to try to arrange another job for you that would fill in more of the rest of your day with work, and/or to give a more accurate expectation of arrival time to a possible next customer that has been booked for you.  Skipping this "informing AGMC of you job estimation" step will cost you the loss of jobs.

27)  RIGHT AFTER EACH JOB, TEXT A PICTURE OF THE JOB INVOICE TO AGMC

        The fee you agree to pay AGMC for AGMC's booking service fee is based on the job invoice you write for the customer.  This contract point requires that you text a picture of your job invoice to AGMC right at the end of the job, not even a half hour later.  However, it must absolutely be texted to AGMC no later than by the end of the day of the moving service, or be in breach of contract, with a breach of contract penalty of the Booking fee raising to 40% of the labor fee.  You must agree to not violate this contract point.  You can have AGMC make a custom invoice for your company and give you blank copies.  Just call and order.

28)   TRANSACTION  LOG

        Each time that there is any transaction (or change of what is owed) between your company and AGMC, such as immediately at the end of each job when you owe an additional booking fee, or when you pay AGMC some of what's owed, you agree to enter the information about that transaction into a TRANSACTION  LOG right away and immediately text a picture of it to AGMC.   That means you should be filling in your Transaction Log to calculate and record the payments you are making to your crew at the end of the job, finish that Log right at the end of the job, and text a picture of the updated Lot to AGMC within a half hour of the end of the job, as soon as you can get to a comfortable place to fill it out.  You are NOT supposed to be waiting until later in the day.   However, the deadline that costs you big money is by the end of the day.   If you don't text to AGMC a picture of the whole sheet of your latest transaction log by the end of the day of a moving service job, this is a Breach Of Contract, with a breach of contract penalty of the Booking fee raising to $22/mhr.   A deadline extension is granted for jobs not ending until after 7pm at night, allowing the deadline to be extended to the next day.   It is crucial to not fall behind on keeping current with making and texting this record to AGMC.   You understand that if you fall too far behind, this will not only cost you the increased booking fee and the loss of a lot of money, it will at some point get you booted off of AGMC's list as a Lead company. 

An example TRANSACTION LOG is provided at the bottom of this page.  This "Transaction Log" record  keeps a running tally of what booking fees you owe for a job, and owe AGMC after the most current job or most current payment you've made to AGMC.  This type of log also records the payments made and still owed to the moving-help contractors for each job, and so comes in extremely handy in many different ways for all the parties you are working with. Any figures less than one whole dollar are to be dropped in the Transaction Log recordings.  If you have any questions about how to fill out this log, just call AGMC anytime. You may download and print blank transaction log sheets from the AGMC website, or you can ask AGMC to mail or give some to you directly.   

29)  YOU CONTRACT TO BE RESPONSIBILE FOR  ALL DAMAGE CLAIMS

            You (the Lead) agree to be responsible for paying the full Replacement Cost value of any damage claim you are found responsible for, unless prior to beginning any household goods move you present the customer with a document that clearly explains different insurance valuation options and associated liability limits, and the customer has chosen a lesser level of coverage, or unless you get the customer to pre-releases you from responsibility for some specific possible damage;  i.e. Lead Man: "We can't load this safely without more blankets.  For us to proceed you'd either need to get more blankets, or you'd have to accept liability for any resulting damage".  Customer: "OK, go ahead and proceed anyway, I accept liability".  These liability releases from customers is preferably documented in text or paper form. 

        This also means you (the Lead Company) are equally liable for any damage claims resulting from you or your crew not properly documenting PRE EXISTING DAMAGE, by you taking photos showing not only the pre-damage but also the original location surroundings of the pre-damaged item, to prove that the picture was taken before the item was moved by your crew.  However, you would not be responsible for damage resulting from the customer's insufficient packing within boxes and bins, unless you tip bins without verifying that the contents would not be harmed by tipping them, or unless a box is tipped that is marked with an instruction to keep upright. 

If, and that's a big if, you are following your agreements in this Terms And Conditions Of Use page, and if you have to pay a damage or other loss claim, AGMC will pay half of that claim.  However, if you are not compliant with your agreements in this page, AGMC does NOT owe half of your damage or loss claim, and it's all on YOU!

30)  PHOTO-DOCUMENTING LOAD WALLS

       You agree to take a picture of each load wall that your company builds, and each load-wall that you unload if your company didn't load those walls, and text these load wall pictures to AGMC right as each picture is taken, right away, not just later.  That includes how everything is loaded, flat loads and stand alone items, not just upright walls. These pictures serve many critical purposes.  They help address and combat customer loss claims, they document the property inventory, they satisfy insurance requirements, they can be shown to customers to earn credit for the quality of your work, they allow AGMC to help spot problems that could be corrected, they can be used for training purposes, they can be used to help get you certified, and they can be shown to the customer to prove that no space was wasted in the truck.  When unloading another company's load, the load-wall pictures can help prove pre-existing damage if any is found later (removing blame from us), and are critical for helping the customer with their damage claims against their loading company. The pictures are half the job.

Not taking and texting these pictures exposes AGMC to additional needless liability, sometimes a huge liability, and is a Breach Of Contract, and so results in a Breach Of Contract penalty of raising your AGMC Booking Fee for a job to 40% of the labor fee, which is $22/mhr on $55/hr jobs.   Don't breach this contract requirement. 

 31)  YOU SHOULDN'T TAKE BIG RISKS WITHOUT A LIABILITY DISCLAIMER

         It's not even remotely worth it for you to try to make five or ten dollars from only a few minutes of hourly labor pay by risking the loss of YOUR five or ten thousand dollars in potential damage claims when moving a very high value item.   So, you contract to NOT move any single thing that risks more than $2,000 worth of damage to the house or anything else, without you first getting a Liability Disclaimer, (or getting paid for additional insurance).  

32)   TRAFFIC ACCIDENTS, TICKETS, U-HAUL PENALTY FEES.

         You accept liability for paying for all of your moving crews' traffic accidents and tickets that happen on a job that would be owed by the Moving Company.  Thus if YOU, choose to let a non-licensed uninsured driver drive as part of your job, it is not just someone else's problem, IT'S YOUR PROBLEM, so choose your crew with this in mind.   You also agree to pay any U-Haul penalty fees for things such as late truck returns, damage, extra miles, missing gas, trash in truck, smoke smell in cab, etc., & so it's a good idea for you to make sure you or your crew will get the contract picture and the starting and ending gas & odometer pictures.

33)   AGMC CERTIFICATION

         The AGMC certification program is available for free on AGMC's website. You do not have to get AGMC certified to get job appointment offers from AGMC.  However, becoming AGMC certified is a big selling point for your services and so would increase your job sizes and job frequency relative to what they would otherwise be.  The main way to do this is to read the website training course material, participate in the Group Conference Call training sessions at the end of 2-hr Minimum jobs, and to submit you demonstration videos to AGMC. 

You also have the option to hire the AGMC rep PHIL ASHBURN to come on one of your job sites as an instructor to teach classes and aid in the certification process.  If ever Phil Ashburn is on one of your job sites, it is understood that this is with Phil acting in the capacity as an instructor, advertiser or test-giver, not in the capacity of Phil being your boss or the hiring party.

34)  YOU AGREE TO ONLY HIRE LEGAL HELPERS

         You agree to only hire moving helpers who are either legal employees of yours, or who you have verified are legally qualifying  freelance independent contractors who have turned into you their W9s and who have signed an AGMC independent contractor agreement  that clarifies their expected pay specifics prior to them working for you.

35)  QUALITY OF MOVING HELPERS YOU HIRE

         As an independent moving company, you may hire whoever you want as movers for your crews.   However, AGMC's ranking of your services is based largely on the skill level of the crew your company provides on your jobs. This means if you choose to hire less skilled (uncertified) workers when more skilled "better" workers are available, AGMC will drop AGMC's ranking of your company relative to what it would otherwise be, and this might be enough to cost you the loss of job sizes and/or job frequency, relative to what it would otherwise be.    For this reason, of maintaining the highest possible AGMC ranking, it is recommended that you try to put together the best teams possible for your moving jobs, and not purposefully bypass better moving helpers when better helpers are available, just to hire cheap labor, at the unnecessary risk of greater damage, problems and liability.  It is your right to pick your crew, but it's AGMC's right to rank your services accordingly. You understand that the slight bit more you pay for better movers will usually cost you much less in the long run.

36)  YOU AGREE TO PAY AGMC'S BOOKING FEE FOR ALL FUTURE HOURS WORKED FOR AN ORIGINALLY AGMC BOOKED CUSTOMER

        You agree to pay AGMC the AGMC booking fee for all hours that you work again for any past AGMC customer, not just for the first two hours, five hours, one day, or three days of work for that customer.  You agree that all future work your company does for an originally (past) AGMC booked customer is to be counted in the booking fees you pay AGMC.   Even if the customer says, "hey, lets finish this job tomorrow" or calls you back at a later date to ask to ask for more moving help, you agree to ask the customer to call AGMC to book your company services.  You also agree to inform AGMC of the additional job and labor hours, and you agree to pay AGMC's booking fee for those additional hours.  This will also prevent the new job from being in conflict with other jobs AGMC might be trying to book for you. 

AGMC spends considerable time and expense acquiring the customers that are referred to you, and if you try to cheat AGMC out of getting paid for continued hours of labor, that's no different than the customer trying to cheat you out of paying you for your labor hours.  On the flip side, once you have worked for an AGMC booked customer, this agreement also stipulates that you must be given first right of refusal for any jobs that customer tries to book in the future, provided that the customer doesn't specifically request a different mover.  

37)  YOU GUARANTEE TO PRIORITIZE CUSTOMER SATISFACTION

     You agree to take a loss, when necessary, to help maintain or achieve customer satisfaction.  This guarantee is a little different than the "Happiness Guarantee", in that it says you agree to make pre-emptive adjustments and sacrifices where necessary if that's what it takes to avoid an unhappy customer.  

38)   EXTRA NEEDED EQUIPMENT 

AGMC keeps a warehouse of extra specialty equipment, so if you need some special equipment for your job, look on this website under the Page "EQUIPMENT" and see if the warehouse has the special equipment you need for your job.  If so, Phil can run it out to your job site.  Sometimes there is a fee for this, usually charged to the customer just in extra labor hours for doing so, so check with Phil about this fee and get approval for this expense from the customer before ordering the delivery of the equipment.

39)  RENTED, BORROWED, OR LOANED EQUIPMENT

         If you rent or borrow a truck and/or equipment from another mover (listed with AGMC) you contract to return that same equipment in the same condition, with the same cleanliness, into the same place, situated in the same way as when you picked up that equipment, or you agree to pay not only the full price to replace any missing or broken equipment, but also pay a service fee of $20 plus $30/hr for the time needed for someone else to re-situate, replace, clean or correct the situation.  For this reason, rented or borrowed equipment is required to be photo-documented by the lender before lending, and photo documented by the renter/borrower when both picking up and returning equipment, with that photo documentation texted to AGMC so that any discrepancy and owed money can be verified by comparing pictures.  That means at least take a picture of the left side equipment wall and a picture of the right side equipment wall showing all the equipment, and add pictures of any other equipment that's in other paces around the truck.   When you as Lead pick up a borrowed moving truck with equipment in it, you are agreeing to replace any equipment that comes up missing.

Do not pick up or drop off a borrowed moving truck without texting AGMC these equipment verification pictures or you agree to pay for any missing equipment that arises from a discrepancy of the latest photo documentation compared to earlier photo-documentation.   Basically, the last person to photo-document all the equipment that's supposed to be in the truck is not blamed, and the next person without that photo-documentation is automatically to blame and is required to pay for missing equipment, regardless of who verbally blames who. This is decided by the photo-record alone.   Don't be the first person to miss the photo-documenting (& texting those to AGMC) unless you don't mind buying new equipment if it comes up missing. 

You also need to return a borrowed truck with the same amount of gas as there was when you first picked up the truck, or you need to pay for the missing gas by paying for that gas amount as an additional payment into "Phil Hold" for that job.  You should have collected for that used gas from the customer, and you don't put that back into the tank, you need give that gas fee to Phil.  By not paying Phil the gas fee in the Transaction Log, you are certifying that you either put the replacement gas back in directly, or that you gave the money to another mover who was responsible for putting the gas back in.  A superior Lead will put the replacement gas back in the truck himself.  Remember, the "Big" truck takes Diesel, not gasoline.  High quality photo-documentation and maintenance of the truck is a huge element in the ranking of the Lead.

40)   ALTERATIONS TO INFORMATION ABOUT YOUR COMPANY

When you first sign up for this service, you will be filling out an information application about your company.  Any time there is an update, please text to AGMC a note about your alteration, so AGMC can update your listing.

41)   BID JOBS

If a job is offered to you using the term "Bid Job", that means the amount the customer is arranged to pay for that job is a single set amount instead of being calculated at an hourly rate.   Bid jobs are generally estimated at what is expected to be about 15% to 20% higher than what the guessed hourly rate plus expenses would be for that job.   If you (as Lead) accept to do a Bid Job at a certain set Bid amount, if the hourly rate works out to be less than the bid amount, that "overage" is split with AGMC.  If the bid amount turns out to be less than what the hourly rate would turn out to be, that "underage" loss is split with AGMC.  Extra money made or money lost is split with AGMC.  But since 90% of bid jobs turn out to have overages and not underages, this usually works out well for both the Lead moving company and AGMC.

42) DON'T TAKE NEEDLESS BAD RISKS

  As Lead you agree to not take needless bad risks that could cost a lot of money to both yourself and others (a bad review, or a law suit), such as drive a truck w no DL, take risks that damage things, steal, smell like alcohol on a job, threaten people on a job site, allow truck backing without helping spot, try to pick up a customer as a date, etc.   These things risk loss to other movers besides yourself, so violating this agreement should be understood to cause a drop in Ranking, depending on the severity and frequency of these risks.

43)  THE LEAD AGREES TO IMPLEMENT FOR HIS CREW AND FOLLOW HIMSELF THE AGMC TERMS AND CONDITIONS FOR MOVING HELPERS

        In addition to the Lead following the Terms And Conditions for Lead Moving Companies (on this web-page), the Lead also agrees to implement and follow the AGMC TERMS AND CONDITIONS FOR MOVING HELPERS, both implementing those conditions for moving helpers on the Lead's jobs, and also following these conditions and directions himself, where doing so wouldn't conflict with the instructions on the Lead's Terms And Conditions page.   That means in general, both sets of terms and conditions should be being followed by the Lead.  That's why it's usually best for a mover to first start as a helper before becoming a Lead.  This includes the points such as needing to clocking in with AGMC when you arrive at jobs, needing to call AGMC before being late for a job, confirming job offer texts, and all the rest.

44)  DISCLAIMER FOR LOAD-ONLY JOBS

        When you are loading a truck, trailer, or container, in a circumstance where you are not going to be the company unloading it, you contract with AGMC to only do that job if you have the below shown (at the end of this document) "LOAD ONLY DISCLAIMER" signed and agreed to by the customer.

45)  UNDERSTAND YOUR RESPONSIBILITY FOR YOUR JOB FREQUENCY.   HOW THE LISTING SERVICE WORKS

THE TERMS AND CONDITIONS 

It's a common mistake made by most of the lower ranked Lead Moving Companies to think of the above provided list of Ranking Factors and this entire page of Terms And Conditions as "fine print" that can be ignored if the movers just do the "actual" job of getting the furniture moved without damage and making the customer happy.  This web-page (and this contract point) has gone to great lengths to explain to you that this is not the case at all, and that the primary job you are agreeing to do, and the main thing that gets jobs sent to you thru AGMC, is for you to do the Terms And Conditions explained on this web-page.  If you think the job you are agreeing to do is to just to get the customer's furniture moved without damage while making the customer happy, YOU AND AGMC DO NOT HAVE THE MINUMUM AGREEMENT REQUIRED in order to do business with each other, other than in occasional, exceptional, emergency, "back up", spill-over circumstances.  For example, the customer may have been very happy about their move you did for them, but if you didn't examine the floor for pre-existing damage prior to working on that floor, you may have risked a $4,000 lawsuit for floor damage you didn't even cause (which actually happened) that makes it not worth it for AGMC to work with you in the future.  Or if you don't get a written water-damage liability disclaimer when moving a washer that risks a $10,000 law suit (which actually happened).  The Lead not taking pictures of his load walls of a storage unit he loaded resulted in a $12,000 law suit (that actually happened), that could easily have been avoided if he had done his agreed job of taking his load-wall pictures.  Skipping the Terms And Conditions part of the job makes it not worth it to AGMC to work with you.  So if you don't take the Terms And Conditions seriously, AGMC will only be willing to work with you in emergencies or back-up, last-resort circumstances at best.  If doing the Terms And Conditions is not the agreement you choose to make, don't sign up to be on AGMC's Listing And Booking-Help Service.

INCOME SPIRAL

If you want more sales or to be able to get the bigger jobs  you have to improve these Ranking aspects about your company's services in order to increase your listing ranking.  If you don't improve these Ranking aspects about your services, your listing ranking will suffer and you will get fewer and smaller jobs, which will make you much less money, which will in-turn make you less motivated to fix these aspects, causing a further downward income spiral.  The upward income spiral is very lucrative.  It's your choice to choose an upward or downward income spiral, by choosing to follow or not the Terms And Conditions.

FLYING BLIND

  At any time you can ask AGMC what factors are considered by AGMC to be your strengths and weaknesses, the basis for your ranking, so you can at any time work on fixing the things that are effecting your ranking and holding back your sales.   If you don't even ask AGMC about what AGMC perceives as your weak areas, you would be "flying blind" and might not even know where you stand or what's being counted against you. If you don't try to improve your ranking, you'd have no right to expect anything other than what you're getting.  If AGMC tries to give feedback and make helpful suggestions and you repeatedly respond with negative or deflective comments, AGMC will stop giving feedback and stop trying to bring problems to your attention so you can fix them.  It's your choice on weather you want help from AGMC or not.  This makes you the one responsible for your resulting sales frequency and job sizes (or lack there-of) by your own choices to follow these Terms And Conditions or not.  Doing things right boosts up your listing ranking and so gets you more jobs.  Doing things wrong drops your listing ranking and so looses you job frequency and job sizes.  There's no arguing about it, just doing it or not doing it, and the automatic results.   Your choice.

DROPPING OFF THE AGMC LIST ENTIRELY

There are some things that a Lead mover can do that will drop them off AGMC's Lead Moving Company list entirely, or put them so low down the list that it would be only a rare "emergency" circumstance for them to ever get a job offer. A prime example of this category of violation would be if the Lead doesn't pay either a helper, customer or AGMC owed money that is long overdue (especially for a month or more).  You wouldn't do any further jobs working for someone who was months overdue on paying you for many jobs you did for them, so you shouldn't expect someone else to do more jobs for you if you are months overdue on paying them for many jobs they did for you. For you to expect otherwise would be ridiculous.   Do you expect otherwise?  If you don't pay what you owe past payment deadlines this will end job referrals to you as a Lead.  Don't expect otherwise. 

Further, if a Lead does not have the money to pay AGMC's booking fee for past jobs, that Lead would certainly not have anywhere near enough money to pay a several thousand dollar damage claim he might be responsible for causing on a present job, which means that Lead can not take the responsibility of a Lead on a job and be financially accountable for his own choices.  In other words, someone else (like AGMC) would be paying for damages if the Lead's choices led to damage, which means a delinquent Lead would not be doing a major part of earning the standard pay for a Lead, and instead AGMC would be covering that Lead's liability exposure, and so AGMC should be earning a larger portion of the customer's fee to account for that.  That's why point 9 of this contract states that if the Lead is  in Breach Of Contract by being delinquent on paying what's owed past payment deadlines, that Lead is required to pay an increased booking fee of $22 per man (instead of the standard booking fee) on all jobs until delinquent fees are caught up.  But even this increased booking fee would not really make it worth it to AGMC to work with that Lead long term, because in order for the Lead to actually be financially accountable for his decisions, the Lead must be able to pay for his own bad outcomes, and so delinquent Leads should expect to be short term Leads or not Leads at all.

 Another violation that would drop a mover off AGMC's referral list is doing a "no show", meaning if a Lead mover books an appointment and just doesn't show up while not letting the customer and AGMC know beforehand that they couldn't do the job, or showing up to a job drunk or with a strong smell of alcohol on their breath.  Of course, theft and sexual harassment is on this list of things that ends AGMC job offers.  Not having the contractor paperwork signed or agreed to disallows job offers, because proceeding with a deal where both people think it's a different deal than each other virtually guarantees a result of disgruntlement and feelings cheated by one or both parties. We must both have an agreement of what we're agreeing to before proceeding.  Not finishing previous jobs, leaving them undone, also prevents further jobs offers.   

Most other Terms And Conditions violation types just penalize a Lead Mover's ranking and so can cost the loss of job size and frequency when done individually, but don't necessarily boot the mover off the list entirely, giving that mover a chance to learn and correct problems.  However, it's important to understand that if enough other multiple Terms And Conditions are violated repeatedly, ignored, and not attempted to be improved, this can act in a cumulative manner to drop a mover so low down the ranking list that it effectively boots a mover of the Listing.  For example, not turning in your invoices and Transaction Log entries on the same day as the job would be allowed temporarily for a few times while a mover has a chance to figure it out and work on get it right, but not doing so in an ongoing manner would eventually drop that Lead far down the ranking list.

THE SEQUENCE OF EVENTS

 It's important for you, as Lead, to understand the sequence of events.  It's only after you show AGMC that your company as has the necessary qualifications, equipment, agreements, and availability that AGMC then (after that) starts accepting job offers for your company and increase advertising to generate additional jobs, and so it takes time to start filling in a schedule for you AFTER you show AGMC your company's readiness and qualifications (as defined in this Terms And Conditions page).  That means if you don't show AGMC that your company meets key qualifications for jobs and if you aren't doing the AGMC Terms and Conditions required aspects, YOU AREN'T EVEN ON THE SCHEDULE AS BEING AVAILABLE FOR POTENTIAL CUSTOMERS TO SHOP FROM, and so there's not even jobs being started to be scheduled for you, other than "spill over jobs".   First must come your showing AGMC that your company meets AGMC qualifications and is reliable, and then after that could begin some slow schedule building that takes some time to fill in after advertising is increased.   It does not start with you signing up and immediately having a full schedule waiting for you. In fact, if your company fails to meet requirements and has failed to pay booking fees, it's likely that the advertising expenses AGMC is investing will likely drop and result in less jobs being available overall, especially for you.  That's part of the downward income spiral that was talked about earlier.

DOES GETTING A FEW JOBS MEAN YOU'RE DOING OK

The exception is that even without you showing AGMC that your company meets the necessary qualifications and has the necessary equipment there might be an occasional "spill over" job, or emergency back up need for a last minute mover, and in that occasional case you might get a few job offers in spite of the low odds.  But if you ask AGMC "so what's on the schedule for me" expecting job offers when you haven't yet shown AGMC your company has the necessary qualifications and equipment first, that only shows AGMC you have no idea how this Listing and Shopping system works, you don't understand your own contract and the Terms And Conditions, and that you are having trouble understanding the basic premise of using a Listing And Booking-Help service.   Be forewarned that if your company is messing up badly on the Terms And Conditions and thus is very low ranked, but gets a few or a series of jobs anyway, this would be because there has been a number of emergency needs at that limited time, and this will likely not continue.  Getting just a few small jobs does not necessarily mean your company is doing OK.  If you want to know if your company is doing OK, look at your company's previous month of overall job frequency and job sizes, and/or look at your listing ranking order on the website page titled EUGENE MOVING COMPANIES (how far down the list you are), and/or ask AGMC how you're doing and what you could do to improve sales.  Better yet, do all three if you really want to know.

ONLY DOING THE TERMS AND CONDITIONS CAUSES MORE WORK

Doing the Terms And Conditions raises your ranking, which is what causes more and bigger job offers, more consistently.  This system makes it so that it is an even opportunity for everyone, a known set of things, a point system, that anyone can utilize on an equal basis to raise their ranking and get more work.  The farther you choose to go in this direction, the more work there will be.  The farther you choose to ignore the Terms And Conditions the less work there will be.  This holds everyone, all the Leads, equally accountable and responsible for everything they do right and everything they do wrong.  Being disgruntled about job frequency, insulting, and arguing does not raise a Lead's ranking, and so does not effect job volume or job sizes.    Only doing the job right gets more jobs.  And you're not doing the job right if you aren't follow the Terms And Conditions.