aCE POLICIES

ACE POLICIES

The particular set of ACE policies defined below are optional for any moving company, and are only defined here so that we can have a simple term "ACE POLICIES" for quick and easy reference when discussing a particular grouping of policies.   Your moving company can specify your own set of moving company policies from scratch and have nothing to do with the ACE policies, or you have the option to adopt for your company the set of policies defined below as ACE POLICIES.   But what ever set of moving company policies you choose, you do need to specify what those policies are, and declare them in your LISTING APPLICATION FOR MOVING COMPANIES.    This is not only so that there can be an unambiguous "deal" that can be relied upon, but also so that AGMC can know what to tell shopping customers when they are asking questions about your services, so the sale can be made.  It doesn't work well for AGMC to need to answer the shopping customer "I don't know" about your services.

 If you choose to offer the ACE POLICIES in your Listing Application For Moving Companies, you would be stating that these are YOUR policies that you have chosen to offer with your moving company services, and that you are guaranteeing to follow them.   

These ACE POLICIES aren't telling you what to do, they're only a definition of a term that defines a particular set of policies that you could choose for your moving company, if these are the policies that you want to choose for your company..   Keep in mind that you can also use parts of the ACE POLICIES definition below as a starting point, suggestions, for you to pick and choose from if you are going to choose to create your own policy statement from scratch. 

It is far preferable for you to define your own set of policies that you would actually honor and stick to, rather than just blindly say you'll follow the ACE policies while having no intention to do so.  That's because if and when you break your own declared policies, this is grounds for being removed from AGMC's list entirely.  Your policies are "the deal" you are offering customers, your moving helpers, other movers and AGMC, when they are deciding if they want to work with you.  If you break your offered deal, that means no deal that you agree to can be trusted, and so that will end any future business between you and AGMC.   But whichever POLICY STATEMENT you choose for your company, you then need to declare that POLICY STATEMENT in your LISTING APPLICATION FOR MOVING COMPANIES, and then follow and honor your declared policy statement.

It's AGMC's opinion that there are many  f you choose to adopt the ACE policies for your moving company, this comes with the advantage of gaining improved coordination and communication with the other movers, helpers, customers, AGMC, and the other parties that have adopted the ACE policies, because they are either already familiar with the ACE policies definitions, and/or they're able to look them up quickly on this ACE POLICY website page, and so everyone can much more easily be "on the same page" about all these understandings.  That makes you much more able to fit in and work more smoothly with a much wider range of other movers, helpers, customers, and AGMC.  But even though there are these advantages, still don't declare you are adopting these policies unless you are really going to abide by them.

1) MOVING HELPER PAY RATES

As a Lead Moving Company hiring your own independent contractors you do need to clarify your pay rate agreement with those contractors prior to you agreeing to hire them for a job appointment.

You can come to this pay agreement with helpers either by communicating to AGMC the pay rate you are offering that particular mover for that particular job,  or by asking AGMC that mover's declared required pay rate, or by you calling the moving helper directly.  

One effective method to communicate with a helper about their pay rate is for a Lead company to inform AGMC of their standard "Audition" hourly pay rate they are willing to pay any new mover for only the first "audition" job appointment working for that Lead company. After this first audition job, the Lead could then negotiate an observed skill-based pay rate for future jobs with that particular mover.

2)    TIME COUNTED ON THE CLOCK

Unless you specify a different method in your Application Form to AGMC, the default understanding is that the customer's charged clock starts when the crew has arrived at the first scheduled job site, on or after the scheduled start time. You add round trip drive time only for any jobs going outside the Eugene/Springfield city limits.   Each mover's paid clock (including the Lead's) starts only after that mover has arrived at their first scheduled job start location AND clocked in (sent a "c" text to AGMC at the customer's location, or a "u" text at a U-Haul location), although if arriving early they do not get paid for time prior to the scheduled start time.  

You are volunteering these clock-in texts to AGMC so that AGMC can establish an actual record of your company being early, or on time, (or late), and give your company a ranking/listing boost if your company is developing a good record of being on time.  A lack of record of arrival times counts as a negative in the listing/ranking calculations.

Each mover's paid clock ends when they have moved the customer's last item, minus any breaks they took during the job.  The time putting equipment away at the end of the job is not counted on the customer's clock or the paid mover's clock.  Moving helpers add round trip drive time only for any jobs going outside the Eugene/Springfield city limits.  

3)  TWENTY MINUTE MINI:   In order to not miss out on "super" short and easy jobs, where the customer doesn't want to pay a couple hundred dollars to scoot a single easy item across a room, it's an option for you to offer an even more discounted service for jobs that last under twenty minutes.  If you choose to offer this "Twenty-Minute-Mini service",  the split would be $50 for the Lead, $40 for the helper, and $10 for AGMC, which adds up to a Labor charge to the customer of $100.  There's no negative to declining these mini-minis job offers if you'd rather not.  For a single man job, the customer would pay $50, the Lead would get the whole $50, and AGMC would not charge a booking fee.

4)  ADDITIONAL COMPENSATION

For out of town jobs you only add gas compensation as long as the vehicle used is authorized as a part of the texted and approved moving service plan.  The customer's truck gas fee goes to whoever paid (or is going to pay) for the gas that refills the truck.  The customer's supply fee goes to whoever paid for those supplies.      We do not charge extra for stairs, weekends, cancelled appointments, or for the time or gas used to drive our own personal vehicles within the Eugene/Springfield city limits, just like a mechanic, dentist or office worker doesn't get paid time or gas to drive to their local office or workplace.    Each mover also gets reimbursement at cost for any customer authorized supplies they used on the job, provided they turn in their receipts or declarations of those expenses to the Lead of the job prior to the moving service bill being presented to the customer.

  If a customer schedules a job and the customer cancels at the last minute, or if the customer is a "no show", there is no compensation paid to you or the crew for that job.  That's just the agreement and risk we are all taking by accepting jobs under this agreement.

5)   PAYING THE CREW

When the Lead pays a crewman the Lead is required to automatically show a picture of the job payment invoice on the Lead's phone to that crewman before paying him.  This is so that each moving helper can automatically see for himself the labor hours that was counted on the bill for him and the group tip amount that the customer gave the Lead to disperse to the crew (if any).   Each moving helper must agree that it is only the Lead Moving Company of the job appointment that owes the moving helpers their pay for each job, not AGMC. 

It is the Lead's choice to pay the crew by either cash, check or Cash App.  That means in order for a helper to be able to accept a job through AGMC's booking help, a helper must be willing to accept which ever of these three payment forms the Lead chooses to use to pay the crew.  If a contractor helper wants to accept only cash, he must negotiate that special condition with the Lead prior to accepting a job appointment with that Lead.   An exception is that if a customer pays a group tip in cash for the Lead to pass along to the crew, the Lead must pass that cash tip, in cash, along to the crew, simply because that's the agreement the customer is assuming they have with the Lead when handing him a group tip in cash.   

The Lead should normally be paying the crew right at the end of the job.  But the Lead doesn't technically owe the crew their pay until after the customer pays the bill for that job and that payment form clears.  Sometimes the customer doesn't pay right away, and sometimes it can take a while for checks to clear.  Once a customer pays the bill and that payment form clears, the Lead has only a 24 hour deadline after that to let the crew know the bill was paid and to make the crew's payment available for the crew to receive.  So once in a while there might be a delay in getting paid for a job, and a helper should only accept jobs through AGMC's booking help if they are OK with this possible occasional delay.. 

However, delays of the Lead paying the crew beyond this deadline add a 5% per day late fee added to the amount of crew-pay owed by the Lead, maxing out at double the original amount in twenty days.  This 5% per day late penalty does not apply to simple mistakes or honestly forgotten payments, so a one time text reminder to the Lead & AGMC at or after the deadline time is required to get the late payment penalty fee clock started ("The Lead still owes me X for job date X").

6)   FORMS OF PAYMENT YOU ACCEPT FROM THE CUSTOMER

  The minimum forms of payment you (the Lead) should be able to accept from the customer is cash, check, Venmo, and some form of credit card processing (like Square Card).   If you can accept Pay Pal, Cash-ap, Zelle, and others that's even better.  If you, as Lead, can not collect the bill from the customer and need to have AGMC do it, AGMC's booking fee goes up to $25 per man-hour of labor.

7)  PIANOS, GRAND PIANOS, & EXTRA HEAVY GUN SAFES

You do charge the customer an extra $200 for moving a grand or baby grand piano by truck (for a load and unload).  This extra fee is on top of the regular hourly rate & truck charges you are charging, and is only to compensate the parties who would pay for damages if damages occur (as defined below).   If  you as the Lead are qualified as an ACE STANDING company (either fully insured, or have proven to AGMC your long history of paying all damage claims and shown AMGC your current ability to pay up to 10,000 in damages), and if you are AGMC certified on moving Grand Pianos, then you (as Lead) get paid an extra $100 out of that $200 grand piano fee with the other $100 (or remaining) going to AGMC.  

If you as Lead are not AGMC certified on Grand Pianos, and do not have the applicable piano moving insurance, and have not verified with AGMC that you have at least $10,000 to pay for damages, then you instead get $50 of the extra $200, with the remaining $150 going to AGMC for the liability exposure.

There is no extra charge to the customer for moving big upright pianos or big gun safes, beyond charging our normal hourly rates for any extra movers, extra time, or for getting any extra equipment needed. 

 If the movers are using a technique that requires maximum (injury risking) strain to lift it, then they (and you) are doing it wrong, and you should instead refer to the training course material on the website, or contact AGMC to find out about alternative methods, or else decline to move the piano through the dangerous path.  If you are doing it right, it's easy and safe.   If the situation requires more than normal risk of damage then you need to have the customer accept all liability for damages for that operation, or decline to move the item through that risky situation.

8)  YOUR EQUIPMENT SET

        If you are agreeing to offer and follow the ACE POLICIES, you are guaranteeing to provide at least a Standard Equipment Set on your jobs, as defined on the EQUIPMENT page, and show that equipment set to AGMC, via a one minute video call, within the last month of an AGMC referred job.  That means you need to update these equipment verification video calls once a month.  If you provide an ACE equipment set (as defined on the EQUIPMENT page) your company would be even more highly recommended and get a significant boost to your listing/ranking. 

 It does qualify as "you" providing the Standard Set if you are borrowing an already quipped moving truck that already has a Standard Equipment Set, but if that borrowed truck is short of required items then you must get those missing equipment items. 

An exception is for packing/cleaning jobs and for jobs described as an onsite "scoot", meaning any jobs that do not involve the transport of the customer's goods in a moving vehicle.  For onsite "scoots" the minimum equipment set is a hand truck, a pair of black straps, a floor dolly, and a tool/drill set.

9)  PROMPTNESS AND HAPPINESS GUARANTEE

If you are choosing to agree to these ACE policies, you are agreeing to the below defined satisfaction guarantee with your services.  

Definition of  "Happiness Guarantee":

You (the Lead) offer a Happiness Guarantee on your companies' service, which means:

 if the customer was dissatisfied with your service, the customer may take what ever time (hours of labor) or cash they feel is fair off your moving service bill in compensation.  

This could be because the customer feels you or the crew were late, rude, unprofessional, damaged something, wasted time, had too much personal phone use time, didn't work efficiently, you got the customer's floor or upholstery dirty, or that your crew "lost" something.  

You agree that before collecting for the finished moving service bill from the customer, you will ask the customer what they would rate your services.  If they rate your services anything less than five stars you are required by this contract to ask the customer what they were dissatisfied about or what they thought could have been better, ask the customer what compensation they feel would be fair to take off the bill to compensate for that dissatisfaction, and then deduct that amount off the customer's bill.  That's why these rating and satisfaction questions are written right into the recommended Invoice forms, so you can't possibly miss this critical step.  If you, as Lead, somehow skip this "happiness check" question to the customer, and if the customer's unhappiness makes it into the form of a bad review or complaint to AGMC that could have been avoided with your simple "happiness check", you will have violated a base prime contractual requirement of this contract, and the Breach Of Contract fee is that you, as Lead, would owe the cost of a full refund to that customer, all out of your own pocket.  Don't skip the "happiness check" question to the customer.

 If the customer's dissatisfaction resulted from something the crew did, or something in the bill calculation or hours, the amount of compensation should come off the bill in the form of reduced labor hours charged to the customer, rather than a fixed number deducted off the total bill.  This is because the resulting loss would then automatically be shared equally by all, including AGMC (due to the reduced amount of booking fee paid to AGMC for less hours).

If the customer's dissatisfaction wasn't necessarily the crew's fault, the discount should come off the bill as a flat amount off the bill.  

 However, who ever actually caused that dissatisfaction should volunteer to take the proportional pay cut to cover the loss, but that doesn't mean they will, so if no individual cover's the loss, the Lead must cover the loss.

10)   GET YOUR OWN JOB INSTRUCTIONS AT THE WALK-THRU (don't rely on texted job summary alone)

         The original job text you get from AGMC is only a very brief and loose general summary of the job, usually based on only the customer's short verbal description on the phone, which is not a completely reliable limitation of what all you might be doing.  When AGMC talks with the customer on the phone this is only the first-pass preliminary part of information gathering.   You agree that the job of finding out exactly what all your job is going to entail is YOUR JOB as Lead, and needs to be done by YOU, on-site, in person, no later than during your walk-through at the beginning of the job when you can see things for yourself and talk to the customer yourself.  

The customer might also be wanting to add more things for you to do since having talked to AGMC, moving extra things and even making extra stops, so you should be seeing, double-checking and verifying what all you need to do during this walk-through.  You agree that you will be doing this double checking and job re-assessing at the initial walk-through and not rely only on AGMC's job text alone.  You agree it is your job to alter the job plan as needed, such as calling AGMC to get more crewmen, plan for more hours or more days, get a bigger or additional truck, get more blankets, call in extra equipment like a trailer, safe carrier, hot tub carrier, piano board, or fork lift, and to inform the customer of all this at the beginning of the job, and get the customer's approval to pay for any extra needed things before continuing with the job right after the walk-thru.

You agree to call and give AGMC an update of your job estimate, so that AGMC can better plan a potential following job appointment.

11)   DO YOUR OWN JOB ESTIMATE AT THE BEGINING OF YOUR JOB.  WARN CUSTOMER (& AGMC) AT THE START OF THE JOB FOR ADDITIONAL NEEDED THINGS AND ADJUSTED JOB COST ESTIMATION

        The Lead is responsible for assessing the manpower, time, transport vehicle space, cost and material needs of the job, right at the beginning of the job.  The texted job summary is only a preliminary general description based on a brief conversation that could be wrong, off, or mistaken, and so should not be entirely relied upon without double checking with the customer first-hand, at the beginning of the job.  After you have done your "walk-thru" and gotten a first hand look at things and gotten full directions directly from the customer, if you (as Lead) are short on man-power, equipment, time, or vehicle space needed to do the job properly, and/or if you estimate that the costs or job hours might be above what the customer is expecting, the Lead contracts to be responsible for informing the customer of these additional needed things BEFORE STARTING TO MOVE THE CUSTOMER'S ITEMS.  

This is the moment, right at the beginning of the job, to get the best first-hand direct look at the items, house and overall job, and have a crucial chance to make corrections for job planning.  Missing this chance at the beginning of the job greatly amplifies potential problems into an entirely more problematic level than there would otherwise be, that then becomes the fault of the Lead.   You are risking a needless "crash" that you will be responsible for causing if you don't do your required beginning-of-job job assessment and job estimate.  

As long as you (as Lead) do your required initial job-estimation at the beginning of the job and inform the customer of the extra needed man-power or other needed things (and possible extra costs) at the beginning of the job, before you start moving the customer's items, and get the customer to say they are willing to pay for the additional costs, or that they will accept responsibility for the problems or risks if you proceed without the needed recommendations, it gives the customer a chance to say yes or no, or make informed choices, and so the foreseen problem outcomes becomes the customer's fault (or possibly AGMC's fault for lack of gathering enough information), not your fault.  But only if you do your required initial job estimation.  However, if you fail your initial job-estimation requirement and don't inform the customer (& AGMC) of these additional needs or warn of possible cost over-runs or other problems at the beginning of the job, any problem outcomes becomes entirely YOUR (the Lead's) fault and responsibility to rectify and pay for (as you are contracting to be the case in this contract point), and you agree you will not have one word to say about either the customer or AGMC not giving you enough pre-job information.  Do your job right = their or AGMC's fault.  Fail your job requirement = YOUR fault.

You should also report your job length estimation to AGMC, both right at the beginning of the job, and when you get within an hour or so of the end of the job.  This allows AGMC to far more effectively work to try to arrange another job for you that would fill in more of the rest of your day with work, and/or to give a more accurate expectation of arrival time to a possible next customer that has been booked for you.  Skipping this "informing AGMC of you job estimation" step will cost you the loss of jobs.

12)  RIGHT AFTER EACH JOB, TEXT A PICTURE OF THE JOB INVOICE TO AGMC

13)   TRANSACTION  LOG

        Each time that there is an AGMC referred moving job, or any transaction (or change of what is owed) between your company and AGMC, such as immediately at the end of each job when you owe an additional booking fee, or when you pay AGMC some of what's owed, you agree to enter the information about that transaction into a TRANSACTION  LOG right away, and immediately text a picture of that transaction log entry to AGMC.  

 That means you should be filling in your Transaction Log to calculate and record the payments you are making to your crew at the end of the job, finish that Log right at the end of the job, and text a picture of the updated Lot to AGMC within a half hour of the end of the job, as soon as you can get to a comfortable place to fill it out.  

 Any figures less than one whole dollar are to be dropped in the Transaction Log recordings.  If you have any questions about how to fill out this log, just call AGMC anytime. You may download and print blank transaction log sheets from the AGMC website, or you can ask AGMC to mail or give some to you directly.   

14)  YOU CONTRACT TO BE RESPONSIBILE FOR  ALL DAMAGE CLAIMS

            You (the Lead) agree to be responsible for paying the full Replacement Cost value of any damage claim you are found responsible for, unless prior to beginning any household goods move you present the customer with a document that clearly explains different insurance valuation options and associated liability limits, and the customer has chosen a lesser level of coverage, or unless you get the customer to pre-releases you from responsibility for some specific possible damage;  i.e. Lead Man: "We can't load this safely without more blankets.  For us to proceed you'd either need to get more blankets, or you'd have to accept liability for any resulting damage".  Customer: "OK, go ahead and proceed anyway, I accept liability".  These liability releases from customers is preferably documented in text or paper form. 

        This also means you (the Lead Company) are equally liable for any damage claims resulting from you or your crew not properly documenting PRE EXISTING DAMAGE, by you taking photos showing not only the pre-damage but also the original location surroundings of the pre-damaged item, to prove that the picture was taken before the item was moved by your crew.  However, you would not be responsible for damage resulting from the customer's insufficient packing within boxes and bins, unless you tip bins without verifying that the contents would not be harmed by tipping them, or unless a box is tipped that is marked with an instruction to keep upright. 

15)  PHOTO-DOCUMENTING LOAD WALLS

       You agree to take a picture of each load wall that your company builds, and each load-wall that you unload if your company didn't load those walls, and text these load wall pictures to AGMC right as each picture is taken, right away, not just later.  That includes how everything is loaded, flat loads and stand alone items, not just upright walls. These pictures serve many critical purposes.  They help address and combat customer loss claims, they document the property inventory, they satisfy insurance requirements, they can be shown to customers to earn credit for the quality of your work, they allow AGMC to help spot problems that could be corrected, they can be used for training purposes, they can be used to help get you certified, and they can be shown to the customer to prove that no space was wasted in the truck.  When unloading another company's load, the load-wall pictures can help prove pre-existing damage if any is found later (removing blame from us), and are critical for helping the customer with their damage claims against their loading company. The pictures are half the job.

Not taking and texting these pictures exposes AGMC to additional needless liability, sometimes a huge liability, and is a Breach Of Contract, and so results in a Breach Of Contract penalty of raising your AGMC Booking Fee for a job to 40% of the labor fee, which is $22/mhr on $55/hr jobs.   Don't breach this contract requirement. 

 16)  YOU SHOULDN'T TAKE BIG RISKS WITHOUT A LIABILITY DISCLAIMER

         It's not even remotely worth it for you to try to make five or ten dollars from only a few minutes of hourly labor pay by risking the loss of YOUR five or ten thousand dollars in potential damage claims when moving a very high value item.   So, you contract to NOT move any single thing that risks more than $2,000 worth of damage to the house or anything else, without you first getting a Liability Disclaimer, (or getting paid for additional insurance).  Ask AGMC for tailored liability disclaimers for specialty circumstances. 

17)   TRAFFIC ACCIDENTS, TICKETS, U-HAUL PENALTY FEES.

         You accept liability for paying for all of your moving crews' traffic accidents and tickets that happen on a job that would be owed by the Moving Company.  Thus if YOU, choose to let a non-licensed uninsured driver drive as part of your job, it is not just someone else's problem, IT'S YOUR PROBLEM, so choose your crew with this in mind.   You also agree to pay any U-Haul penalty fees for things such as late truck returns, damage, extra miles, missing gas, trash in truck, smoke smell in cab, etc., & so it's a good idea for you to make sure you or your crew will get the contract picture and the starting and ending gas & odometer pictures.

18)  YOU AGREE TO ONLY HIRE LEGAL HELPERS

         You agree to only hire moving helpers who are either legal employees of yours, or who you have verified are legally qualifying  freelance independent contractors who have turned into you their W9s and who have signed an AGMC independent contractor agreement  that clarifies their expected pay specifics prior to them working for you.

19)  QUALITY OF MOVING HELPERS YOU HIRE

         As an independent moving company, you may hire whoever you want as movers for your crews.   However, AGMC's ranking of your services is based largely on the skill level (& other qualities) of the crew your company provides on your jobs. This means if you choose to hire less skilled (worse) workers when more skilled "better" workers are available, AGMC will drop AGMC's ranking of your company relative to what it would otherwise be, and this might be enough to cost you the loss of job sizes and/or job frequency, relative to what it would otherwise be.    For this reason, of maintaining the highest possible AGMC ranking, it is recommended that you try to put together the best teams possible for your moving jobs, and not purposefully bypass better moving helpers when better helpers are available, just to hire cheap labor, at the unnecessary risk of greater damage, problems and liability.  It is your right to pick your crew, but it's AGMC's right to rank your services accordingly. You understand that the slight bit more you pay for better movers will usually cost you much less in the long run.

20)  YOU AGREE TO PAY AGMC'S BOOKING FEE FOR ALL FUTURE HOURS WORKED FOR AN ORIGINALLY AGMC BOOKED CUSTOMER

        You agree to pay AGMC the AGMC booking fee for all hours that you work again for any past AGMC customer, not just for the first two hours, five hours, one day, or three days of work for that customer.  You agree that all future work your company does for an originally (past) AGMC booked customer is to be counted in the booking fees you pay AGMC.   Even if the customer says, "hey, lets finish this job tomorrow" or calls you back at a later date to ask to ask for more moving help, you agree to ask the customer to call AGMC to book your company services.  You also agree to inform AGMC of the additional job and labor hours, and you agree to pay AGMC's booking fee for those additional hours.  This will also prevent the new job from being in conflict with other jobs AGMC might be trying to book for you. 

AGMC spends considerable time and expense acquiring the customers that are referred to you, and if you try to cheat AGMC out of getting paid for continued hours of labor, that's no different than the customer trying to cheat you out of paying you for your labor hours.  On the flip side, once you have worked for an AGMC booked customer, this agreement also stipulates that if you are still getting any job referrals from AGMC, you must be given first right of refusal for any jobs that you previous customer tries to book in the future, provided that the customer doesn't specifically request a different mover.  

21)  YOU GUARANTEE TO PRIORITIZE CUSTOMER SATISFACTION

     You agree to take a loss, when necessary, to help maintain or achieve customer satisfaction.  This guarantee is a little different than the "Happiness Guarantee", in that it says you agree to make pre-emptive adjustments and sacrifices where necessary if that's what it takes to avoid an unhappy customer.  

22)   EXTRA NEEDED EQUIPMENT 

AGMC keeps a warehouse of extra specialty equipment, so if you need some special equipment for your job, look on this website under the Page "EQUIPMENT" and see if the warehouse has the special equipment you need for your job.  If so, Phil can run it out to your job site.  Sometimes there is a fee for this, usually charged to the customer just in extra labor hours for doing so, so check with Phil about this fee and get approval for this expense from the customer before ordering the delivery of specialty equipment.

23)   ALTERATIONS TO INFORMATION ABOUT YOUR COMPANY

When you first sign up for this service, you will be filling out an information application about your company.  Any time there is an update, please text to AGMC a note about your alteration, so AGMC can update your listing.

24)   BID JOBS

If a job is offered to you using the term "Bid Job", that means the amount the customer is arranged to pay for that job is a single set amount instead of being calculated at an hourly rate.   Bid jobs are generally estimated at what is expected to be about 15% to 20% higher than what the guessed hourly rate plus expenses would be for that job.   If you (as Lead) accept to do a Bid Job at a certain set Bid amount, if the hourly rate works out to be less than the bid amount, that "overage pay" is split with AGMC.  If the bid amount turns out to be less than what the hourly rate would turn out to be, that "underage pay" loss is split with AGMC.  Extra money made or money lost is split with AGMC.  But since 90% of bid jobs turn out to have overages and not underages, this usually works out well for both the Lead moving company and AGMC.

25) DON'T TAKE NEEDLESS BAD RISKS

  As Lead you agree to not take needless bad risks that could cost a lot of money to both yourself and others (a bad review, or a law suit), such as drive a truck w no DL, take risks that damage things, steal, smell like alcohol on a job, threaten people on a job site, allow truck backing without helping spot, try to pick up a customer as a date, etc.   These things risk loss to other movers besides yourself, so violating this agreement should be understood to cause a drop in Ranking, depending on the severity and frequency of these risks.

26)  THE LEAD AGREES TO IMPLEMENT FOR HIS CREW AND FOLLOW HIMSELF THE AGMC TERMS AND CONDITIONS FOR MOVING HELPERS

        In addition to the Lead following the Terms And Conditions for Lead Moving Companies (on this web-page), the Lead also agrees to implement and follow the AGMC TERMS AND CONDITIONS FOR MOVING HELPERS, both implementing those conditions for moving helpers on the Lead's jobs, and also following these conditions and directions himself, where doing so wouldn't conflict with the instructions on the Lead's Terms And Conditions page.   That means in general, both sets of terms and conditions should be being followed by the Lead.  That's why it's usually best for a mover to first start as a helper before becoming a Lead.  This includes the points such as needing to clocking in with AGMC when you arrive at jobs, needing to call AGMC before being late for a job, confirming job offer texts, and all the rest.

27)  DISCLAIMER FOR LOAD-ONLY JOBS

        When you are loading a truck, trailer, or container, in a circumstance where you are not going to be the company unloading it, you contract with AGMC to only do that job if you have the below shown (at the end of this document) "LOAD ONLY DISCLAIMER" signed and agreed to by the customer.

28)  PRECISE APPOINTMENT TIMING

Most moving companies operate by having large windows of possible arrival times that they set their appointments up for, such as "between 9am and 10am".  However, this ACE policy is that you offer your customers precise single arrival times for your customers, with a window ranging from ten minutes prior to the stated arrival time to no later than the stated arrival time.  Thus, you wish all your appointments to be set up with only a single specified designated time; i.e. "9am".  This requires a superior level of planning and time-estimating on your part, along with you truly aiming at being ten to fifteen minutes early to your job appointments so that normal small delays don't make you actually late.   This also requires you to call AGMC as soon as you become aware that you might be late so that AGMC can update the customer on a new ETA.

If your time-estimating skill level still requires a larger window like an hour or two wide, then you agree to make the latest end of your arrival window be the single ETA time that is spoken about with the customer and AGMC, and then just be early if you're early.  You will find that the more you practice this system, the more can actually be where you say within ten minutes of your estimate.  It's the principal "aim small, miss small".

29)  TRULY AIM FOR BEING TEN MINUTES EARLY TO JOB APPOINTMENT TIMES.

        If you are not normally ten minutes early to your appointments, you are planning and/or estimating wrong.  You agree to be aiming at fifteen minutes early if you more than rarely not ten minutes early.

30)  TAKE RESPONSIBILITY FOR YOUR PART IN DETERMINING YOUR OWN JOB FREQUENCY.   

You recognize that AGMC uses a point scoring system to determine the Ranking/listing order of moving companies, and that this ranking/listing order is the prime determiner of which company gets which jobs.